Sr. Manager/Director of Claims
1 day ago
IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That's over 140 years
Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory - Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.
SR. MANAGER / DIRECTOR OF CLAIMS
IMT Insurance is now hiring for the position of Sr. Manager / Director of Claims where you would be responsible for leading and managing Casualty/Workers' Compensation claims operations. This role ensures timely, fair, and cost-effective resolution of claims, while driving strategic initiatives, regulatory compliance, team performance, and customer satisfaction. You will champion operational excellence, continuous improvement across respective claims divisions and a culture rooted in trust, integrity, and accountability. If you're interested in learning more about this opportunity, apply online today
A DAY IN THE LIFE
- Lead the daily operations of the assigned claims division (Casualty/Workers' Compensation).
- Develop and implement claims strategies aligned with company goals and industry best practices.
- Foster a high-performance culture focused on accountability, collaboration, and innovation.
- Serve as a key advisor to senior leadership on claims trends, risks, regulatory, and opportunities.
- Supervise and mentor claims managers, claims representatives, and support staff.
- Establish performance metrics and conduct regular evaluations to ensure service excellence.
- Provide guidance on complex, high-exposure claims and litigation matters.
- Ensure claims are handled in accordance with company policies, procedures, and applicable laws.
- Oversee resolution of escalated claims and manage complex litigation and settlement processes.
- Direct and supervise litigation, department complaints, and regulatory inquiries.
- Monitor regulatory changes and industry developments to ensure compliance and competitiveness.
- Maintain legal, statistical, and operational reports for internal and external stakeholders.
- Accountable for cost control, work force planning, results, and personnel of assigned claims division.
- Serve as the company liaison with E&O carriers and reinsurance partners
- Partner with finance and actuarial teams to analyze claims data and trends.
- Recommend enhancements to claims processes, systems, and service models.
- Identify and implement technology solutions to improve efficiency and accuracy.
- Confidentiality and professionalism is required at all times.
- Bachelor's degree required; advanced degree, industry certifications, or a JD preferred
- Minimum of 15 years of progressive experience in P&C claims, with at least 10 years in a leadership role with direct personnel oversight and management.
- Specialized experience in Casualty/Workers' Compensation claims is essential.
- Extensive knowledge in claims management, insurance regulations, and industry best practices.
- Proven leadership experience with the ability to inspire and develop high-performing teams.
- Strong analytical, negotiation, and decision-making skills.
- Excellent communication and interpersonal skills to manage internal and external relationships.
- Ability to navigate complex situations and provide constructive feedback.
- High level of professionalism, confidentiality, and organizational discipline.
- Valid driver's license required.
IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes a flexible work arrangement, learning and development opportunities and more Below is a list of what IMT offers our employees:
- Medical, dental, and vision insurance, Life & A D & D insurance, 401K retirement savings accounts, spending accounts, long and short-term disability, profit share, paid vacation & sick time, employee assistant program and additional voluntary benefits.
The salary range for this position is $119,000.00 - $170,000.00
Starting salary and level of position will depend on level of experience
This position is not eligible for tips or commission but may be eligible for additional bonuses
WHAT DEFINES US
Our vision is to provide peace of mind in the moments that matter.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you
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