Service Express Assistant

2 days ago

Fargo, ND, United States Wallwork Truck Center Full time
Valley Imports is looking for a Service Express Assistant with great customer service and communication skills to join our team The Service Express Assistant is responsible for generating service order estimates and quotes for customers, scheduling service appointments, and maintaining an organized schedule of workflow. This position is also responsible for communicating with customers regarding post-repairs and new service work. The ideal candidate is driven to meet customer needs and thrives in a fast-paced environment

Valley Imports strives to be an automotive leader in our community, addressing our customers' needs with the utmost respect, care, and attention to detail. Customer experience scores have ranked us high in the nation one year after the next. Join our service team that will value your skills - apply now

Shifts scheduled between 7:00am-6pm, Monday-Saturday, working 48 hours per week. Hourly pay, rate DOE.

QUALIFICATIONS (minimum requirements)

Education and/or years’ experience required:

  • High School Diploma or G.E.D.
  • One to two years’ service experience preferred.
Preferred/Required Skills and Abilities:
  • Ability to work hard with limited supervision.
  • Valid driver’s license and acceptable driving record.
  • Must be able to manage in a fast paced work environment.
  • Must have great customer service and communication skills.
Supervision of others/decision making aptitude (if applicable):
  • No supervisory responsibilities required with this position.
ESSENTIAL FUNCTIONS AND ACCOUNTABILITES
  • Interface with customers and service express technicians to identify and sell vehicle repairs and maintenance.
  • Determine need for repairs and maintenance by vehicle inspection, gaining insight from customers, and by researching service history and computer information.
  • Input and maintain vehicle and customer information in computer systems.
  • Maintain a professional appearance at all times.
  • Ensure that each and every customer encounter is consistent.
  • Ensure that all customer complaints are handled tactfully, promptly, with genuine concern and according to the dealership’s guidelines.
  • Complete tasks and projects as assigned by supervisor.
  • Input and maintain service loaner agreements.
  • Prioritize work to meet demand and customer needs.
  • Perform multiple tasks concurrently in an efficient and organized manner.
  • Work calmly and efficiently under pressure, and with people who are frustrated.
  • Use telephone, e-mail and other means to communicate with customers.
  • Maintain professional appearance of work area.
  • Adhere to work schedule and maintain regular attendance.
  • Performs W.W. Wallwork, Inc.-wide duties as requested by the designated supervisor.
  • Upholds W.W. Wallwork, Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures.
We offer competitive pay and benefits, employee discounts, and paid time off (PTO) to our full-time employees Valley Imports, a subsidiary of W.W. Wallwork, Inc., is excited to hear from you

BENEFITS:
  • Health, Dental & Vision Insurance
  • Health Savings Account
  • Employer-Paid Life Insurance & Long-Term Disability
  • 401(k) & Profit Sharing Plan
  • Voluntary Benefits
  • Flexible Spending Accounts
  • Paid Time Off (PTO) Plan
  • Employee Assistance Program
  • Employee Discounts and Special Events


Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

  • 9-6 Express Service Technician

    4 days ago

    Fargo, ND, United States Luther Family Ford Full time

    Express Service Technician Luther Family Ford – Fargo, ND Schedule: Monday–Friday, 9 AM–6 PM | Every Other Saturday Required Luther Family Ford is seeking a reliable and motivated Express Service Technician to join our growing service team! This is a great opportunity for someone who enjoys working with vehicles and providing exceptional customer...

  • 9-6 Express Service Technician

    4 days ago

    Fargo, ND, United States Luther Family Ford Full time

    Express Service Technician Luther Family Ford – Fargo, ND Schedule: Monday–Friday, 9 AM–6 PM | Every Other Saturday Required Luther Family Ford is seeking a reliable and motivated Express Service Technician to join our growing service team! This is a great opportunity for someone who enjoys working with vehicles and providing exceptional customer...

  • 9-6 Express Service Technician

    5 hours ago

    Fargo, ND, United States Luther Family Ford Full time

    Express Service Technician Luther Family Ford – Fargo, ND Schedule: Monday–Friday, 9 AM–6 PM | Every Other Saturday Required Luther Family Ford is seeking a reliable and motivated Express Service Technician to join our growing service team! This is a great opportunity for someone who enjoys working with vehicles and providing exceptional customer...

  • Material Handler

    2 weeks ago

    Fargo, ND, United States Federal Express Corporation Full time

    Job Duties Provides safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDs. Assists in the buildup/breakdown of pallets containing heavyweight freight. Serves as liaison between company and ULD repair vendor, as required. Performs other duties as assigned. Minimum Education None Minimum...

  • Material Handler

    1 week ago

    Fargo, ND, United States Federal Express Corporation Full time

    Job Duties Provides safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDs. Assists in the buildup/breakdown of pallets containing heavyweight freight. Serves as liaison between company and ULD repair vendor, as required. Performs other duties as assigned. Minimum Education None Minimum...

  • Material Handler

    4 days ago

    Fargo, ND, United States Federal Express Corporation Full time

    Job Duties Provides safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDs. Assists in the buildup/breakdown of pallets containing heavyweight freight. Serves as liaison between company and ULD repair vendor, as required. Performs other duties as assigned. Minimum Education None Minimum...

  • Material Handler

    2 days ago

    Fargo, ND, United States Federal Express Corporation Full time

    Job Duties Provides safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDs. Assists in the buildup/breakdown of pallets containing heavyweight freight. Serves as liaison between company and ULD repair vendor, as required. Performs other duties as assigned. Minimum Education None Minimum...

  • Package Handler

    1 week ago

    Fargo, ND, United States Federal Express Corporation Full time

    IMMEDIATE OPENINGS! Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares about who you are as an individual, and your safety in the workplace. Perks and Benefits...

  • Package Handler

    1 week ago

    Fargo, ND, United States Federal Express Corporation Full time

    IMMEDIATE OPENINGS! Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares about who you are as an individual, and your safety in the workplace. Perks and Benefits...

  • Package Handler

    1 week ago

    Fargo, ND, United States Federal Express Corporation Full time

    IMMEDIATE OPENINGS! Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares about who you are as an individual, and your safety in the workplace. Perks and Benefits...