Assistant Claims Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

*Proctor Loan Protector does not sponsor any type of work visa's or STEM programs.*

Summary:

This position includes the ability to make decisions, delegate work, problem analysis, and promptness to ensure the client's needs are met on a timely basis. The Assistant Claims Manager will work closely with the Claims Manager to manage customer satisfaction and participate in carrier or other related audits and form a solid working relationship with all stakeholders including carriers, Lloyd's brokers, clients and agents. Claims handling, particularly complex claims.

Essential Duties and Functions: include the following. Other duties may be assigned.

Management duties:

• Assist in the management, coaching and mentoring of the claims team
• Oversee insurance claims for property or casualty loss based on coverage, appraisal, and verifiable damage
• Managing workflow and adjusting for priorities for claims processing.
• Process monthly reports required for carrier reporting.
• In conjunction with Claims Manager, monitor activities to confirm that staff and resources are optimized, make changes as needed
• Work with others in support of Proctor's clients and carrier partners
• Conduct QA File reviews
• Assist with special projects as needed and act as a backup within the department

Claims Handling Duties:

• Familiarity with standard property claim concepts, procedures, and best practices
• Working with multiple insurance carriers to ensure complete and sound claim settlements, legal reviews and investigations when necessary
• Compliance with carrier and or state requirements related to the claim activity
• Review of claims files, and making of phone calls to the appropriate parties (adjuster, carrier or insured) for information needed to complete the claim

• Enter check information into the Claims System print corresponding letter; mail the letter and check to the insured
• Review all reports and correspondence related to the claim and make appropriate entries in the claim diary; document important phone conversations in the claim diary

Competencies:

• Leadership - the individual manages effective teams and work groups, works to develop others, build and maintain relationships.
• Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently to meet deadlines.
• Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

• High school diploma/GED
• Minimum of 5 years of property and casualty claims experience
• Lender Placed claims experience
• Proficient with MS Office- specifically Word, Excel, and Outlook
• Must be licensed in all 50 states within 12-24 months of start date in position
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Pursues a course of personal, professional development
• A high level of creativity and latitude

Preferred:

• Associate's or Bachelor's degree in a business or financial related discipline

Physical Requirements Necessary on a Regular Basis:

• Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Sedentary position. Ability to sit at a desk 7-8 hours per day.
• Worker not substantially exposed to adverse environmental conditions

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

EEO Statement:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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