Customer Care Associate

1 week ago

Colonial Heights, VA, United States Carter Myers Automotive Full time

Job Type

Full-time

Description

About Us

At CMA's Colonial Subaru, we're not just about cars - we're about people. With a commitment to honesty, integrity, and exceptional service, we help customers find vehicles that truly fit their lifestyles. We believe that great service starts with a great team, and that's why we invest in top-notch training, long-term stability, and opportunities for growth.

Position Summary

As a Customer Care Associate, you'll be the first point of contact for customers exploring their vehicle options. Your goal is to listen, guide, and support - not pressure. You'll focus on building relationships, answering questions, and making each customer feel welcome and confident in their decisions. This is an ideal role for someone who enjoys working with people, values transparency, and is looking for a stable, team-oriented workplace with strong training and support.

What You'll Do

  • Greet and assist customers in a friendly, professional manner
  • Learn customer needs and provide helpful information about our vehicles and services
  • Coordinate test drives and explain features with clarity and patience
  • Work closely with teammates and management to ensure a smooth, positive customer experience
  • Stay up to date on inventory, pricing, and basic financing options (training provided)
  • Use our tools and systems to track interactions and follow up when needed
  • Maintain a clean, welcoming showroom environment
Why You'll Love It Here
  • Comprehensive training - No prior auto experience needed
  • Consistent support from management and peers
  • Stable hours and a reliable paycheck
  • Growth opportunities within the company
  • Positive team culture focused on customer satisfaction, not pushy sales
Ready to join a company that values people over pressure?
Apply today and start a career where you can grow, feel valued, and make a real difference every day.

Benefits
  • Employee Stock Ownership Plan (ESOP)
  • Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
  • 401k plan with company matching
  • Paid Time Off and Holiday pay
  • Associate discounts on vehicle purchases, parts, and service
  • Paid maternity leave after one year of employment
  • Closed on Sunday
Requirements

Qualifications
  • Friendly, patient, and customer-focused mindset
  • Excellent communication and interpersonal skills
  • Willingness to learn and grow professionally
  • Basic computer literacy
  • Previous experience in customer service, retail, or hospitality is a plus
  • Must have a valid driver's license

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary Description

$55,000-$105,000 annually

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