Customer Service Specialist

Job Title: Customer Service Specialist

Job Description

Work hours: 4:00 am-12:45 pm

As a Customer Experience Representative, you will play a crucial role in ensuring our customers receive exceptional service. Your primary responsibilities will involve managing orders, supporting account activities, and maintaining accurate records.

Responsibilities

• Process inbound orders, communicate order status to customers.

• Review the accuracy of incoming and outgoing orders, collect and input orders submitted via fax, email, voicemail, or online order entry transmission.

• Build and maintain professional, positive, proactive relationships with customers.

• Manage multiple assigned accounts.

• Able to meet deadlines, including department daily deadlines and seasonal deadlines.

• Inform customers of items' availability per the regular ordering process, offering a solution with a substitution including specs while accommodating serving size.

• Assist customers daily via telephone and email to provide customer service and resolve problems.

• Work with Inventory and Procurement to notify when low stock or out of stock issues at the warehouse level.

Essential Skills

• Strong attention to detail and accuracy.

• Excellent organizational and multitasking skills.

• Proficient in data entry and office software.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Proficient in Microsoft Office Suite.

Additional Skills & Qualifications

• Experience in customer service and customer support.

• Knowledge of purchase order processes.

• Proficiency in MS Excel.

Job Type & Location

This is a Contract to Hire position based out of Ontario, CA.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ontario,CA.

Application Deadline

This position is anticipated to close on Dec 19, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.