Principal Enterprise Analyst
7 days ago
Location: Atlanta, GA - 3 days onsite
Compensation: 120-130k
The Principal Enterprise Salesforce Analyst serves as a senior liaison between business stakeholders and the technology organization, with primary responsibility for maximizing the value of the Salesforce platform across the enterprise. This role works closely with Professional Services, Customer Service, Sales, Marketing, Finance, and Accounting to understand business needs, translate them into well?defined requirements, and design scalable, high?quality Salesforce solutions that support core business processes.
Global Responsibilities and Requirements
- Apply deep, hands?on expertise in Salesforce and related platforms to deliver moderate to highly complex solutions that meet business and technical objectives.
- Collaborate with vendors and implementation partners (3+ years) to influence product direction, negotiate deliverables, and ensure alignment with strategic roadmaps.
- Contribute to and help shape platform strategy, roadmapping, and planning efforts (3+ years), ensuring Salesforce capabilities align with business priorities.
- Demonstrate high proficiency with Microsoft Office and strong working knowledge of Microsoft Project or similar project management tools.
- Communicate clearly and effectively at all levels of the organization-technical and non?technical-both verbally and in writing.
- Provide leadership and mentorship to junior team members (2+ years), fostering best practices in analysis, documentation, and solution delivery.
- Operate as a highly self?motivated, results?oriented professional who can work independently with minimal supervision.
- Translate business and functional requirements into comprehensive test scripts and acceptance criteria (7+ years).
- Lead and document business process modeling efforts (5+ years), including the creation of process flows and diagrams using MS Visio or similar tools.
- Utilize SharePoint (5+ years) for documentation, knowledge management, and team collaboration.
- Leverage IT ticketing and ALM tools such as Quality Center, ServiceNow, and JIRA (5+ years) to manage incidents, enhancements, and projects.
- Work effectively within both agile and waterfall software delivery methodologies (3+ years), using toolsets such as Jira, Bitbucket, and Confluence (3+ years).
- Thrive in small, geographically distributed teams (5+ years), balancing independent work with a highly collaborative approach.
- Adapt to evolving business needs and shifting priorities while maintaining quality and timeliness of deliverables.
- Six Sigma certification is a plus and will be considered favorably.
Salesforce-Specific Responsibilities and Requirements
- Possess 7+ years of Salesforce business analysis experience, including requirements gathering, solution design, and implementation of packaged applications, with a focus on Salesforce Service Cloud and/or Sales Cloud.
- Act as a Salesforce subject matter expert supporting core business processes across Professional Services, Sales, Customer Service, Marketing, and back?office functions.
- Hold a current Salesforce.com Administrator certification (required).
- Demonstrate at least 2+ years of hands?on experience with Lightning and Lightning components.
- Configure and administer Salesforce, including creation and maintenance of users, profiles, roles, permission sets, custom objects, fields, page layouts, flows, workflow rules, validation rules, Lightning Process Builder, reports, and dashboards.
- Provide 3+ years of experience importing, transforming, and analyzing data for use in reports, spreadsheets, graphs, and flow charts.
- Bring 2+ years of experience with FinancialForce PSA (or equivalent PSA solutions) to support Professional Services automation, resource management, and project financials.
- Offer 3+ years of practical experience implementing CPQ/CLM solutions, preferably on the Salesforce platform.
- Deliver at least 2+ years of experience working with Salesforce Customer Communities (Experience Cloud), including configuration, user management, and content management.
The ideal candidate combines strong Salesforce administrative and analytical expertise with mature stakeholder management, process design, and leadership skills, enabling them to drive continuous improvement and deliver enterprise?grade Salesforce solutions.
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