Membership Enrollment Coordinator

2 weeks ago

Greenwood Village, CO, United States Novuskin NV LLC Full time
About the Organization
Novuskin is a premier membership-based med spa offering advanced aesthetic laser, injectables, skin, and body treatments. With a foundation built on results, education, and luxury, our team of expert Medical Providers, Aestheticians, Beauty Consultants, and Laser Technicians delivers exceptional client outcomes. We foster a supportive, high-performance environment that promotes career growth and client-first care.

Full-Time/Part-Time
Full-Time

Number of Openings
1

Pay Rate
$21.00 - $24.00

Req Number
ACC-25-00006

Description

We are looking to recruit a hardworking and enthusiastic MEMBERSHIP ENROLLMENT COORDINATOR to be a part of our team. If you are interested in an exciting career and challenging position assisting senior management of a fast-growing company - this job is perfect for you

What we have to offer: Competitive Pay, Career Growth, Medical, Dental, Vision, Matching 401K, Employee Discounts on products and Services, Paid Time Off and so much more...

Pay Rate: $21 - $24 based on experience

Job Summary:
The Membership Enrollment Coordinator is responsible for managing the enrollment process for new and returning members, ensuring accuracy and efficiency in membership data, and delivering exceptional customer service. This role serves as the primary point of contact for prospective and current members, assisting with applications, renewals, eligibility verification, and general inquiries.

Key Responsibilities:
  • Process new membership applications, renewals, upgrades, and cancellations in accordance with organizational policies.
  • Accurately enter and maintain member information in the database, ensuring compliance with data privacy and security standards.
  • Provide excellent customer service by responding to phone, email, and in-person inquiries regarding membership options, benefits, and status.
  • Assist potential members in understanding eligibility requirements, pricing, and available membership plans.
  • Prepare next day reports
  • Coordinate with billing or finance departments regarding membership payments, refunds, and invoicing issues.
  • Prepare and distribute welcome packets, membership cards, and renewal notices.
  • Generate and maintain reports on membership growth, retention, and demographics.
  • Support membership marketing efforts by assisting with outreach campaigns, events, and promotional materials.
  • Ensure members are informed of upcoming renewals, benefits, and organizational updates.
  • Identify opportunities to improve the enrollment process and enhance the member experience.
This is not a full list of the duties that you will perform in this position

Position Requirements

You'll possess the following experience, skills and attributes:
  • Spanish Speaking - Highly desireable
  • Highly efficient in dealing with banks and credit companies
  • Time management skills
  • Detail-oriented individual
  • Trustworthy and confidentiality
  • Computer literate (proficient in Microsoft Office, specifically excel)
  • Professional appearance
  • Solid communication skills, both written and verbal
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to organize, multitask, prioritize and work under pressure
  • Passionate, quick thinker, attentive to detail and an effective problem solver
  • Proven experience with collections
  • Experience in Zenoti a plus
Education:
  • High School diploma or equivalent (Associate or Bachelor degree preferred)
  • Accounting experience a plus
Work Experience:
  • Collections or finance experience 2 years

Work Environment: Office setting. You must be able to sit, stand, walk, bend, squat, use your hands and fingers, and lift 25lbs.

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position
Membership Enrollment Coordinator (Finance)

Exempt/Non-Exempt
Exempt

Open Date
9/25/2025

Location
Novuskin CO LLC

This position is currently accepting applications.

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