Production Support Analyst

6 days ago

Coraopolis, PA, United States Insight Global Full time

Insight Global is seeking Production Support Analyst to join a large health insurance client of ours. This team member will be responsible for supporting this processing and working closely with the various app teams to monitor processes and month end, troubleshoot issues, support and suggest process improvements and code changes. It will be a lot of coordination and communication, scheduling and leading meetings, tracking and facilitating issues/enhancements and documenting meeting notes. This position will be part of the broader NextGen Production Support team and will serve as the Production Support Analyst for Train 6 processing. Train 6 processing includes the financial and analytical data flows for membership, premium, medical claims, pharmacy claims, and providers for both Medicare and IFP lines of business. This individual should be a quick learner with strong verbal and written communication skills. They should be comfortable leading meetings and pulling multiple teams together to work and resolve issues. This individual will also be responsible for monitoring production processes to ensure SLAs are met.

Responsibilities:
Collaborate with numerous applications teams to monitor systems, applications, processes to meet the availability goals and to ensure highest levels of customer satisfaction.
Work with multiple teams to coordinating issue resolution to ensure problems are worked and tracked timely
Coordinate Month-End activities across multiple teams
Risk identification, management, mitigation and reporting
Required to be on call support 24x7 as needed on a rotation basis.
Participate in infrastructure maintenance and application releases.
Maintain system support documentation.
Provide audit support at the train level, to include working with application teams to provide requested materials.
Responsible for various aspects of event, incident, problem and change management.
Adhere to all established methodologies, standards, and guidelines.
Foster a positive environment and demonstrate successful relationship building with cross-functional teams and business partners.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

N/A
- Experience working as a Production Support Analyst in a complex environment for 5+ years
- Basic financial background
- experience working with large, complex ecosystems
- Experience in a Medicare or Medicaid space or environment
- Experience analyzing data: data trends and tracking of data
- Knowledge of SQL queries

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