Guest Experience Specialist in Training

2 weeks ago

Milpitas, CA, United States The Escape Game Full time

We are located in Great Mall Copy & paste the link below to learn more about our company & the role:

https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing

THE ROLE:

Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day

A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest's feelings and needs to make sure they have a great experience. You are the bookends of each guest's experience - their first and last impression of The Escape Game.

HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM
• Embodying our mission, vision, and values during every shift
• Using TEG's Party Host Practices
• Prepare the party venue
• Connect with guests
• Keep the energy high
• Customize the experience
• Make sure everyone leaves happy
• Using TEG's Hospitality Habits
• Courtesy
• Cleanliness
• Communication
• Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:
• Checking in guests
• Coordinating game start times with Team Leader
• Answering the phone
• Accurately booking reservations
• Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
• Making groups of 2-50 feel welcome, cared for, and excited for their game
• Using TEG's Steps for Creating TEG Fans
• Extend the invite
• Keep the party going
• Encourage party favors
• Immediately and graciously resolving service failures

REQUIREMENTS
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG's Uniform Standards.

KNOWLEDGE, SKILLS, & ABILITIES
• Genuine love for serving others
• Flexible, humble, and teachable
• Ability to function both creatively and administratively
• Basic computer abilities
• Exceptional listening skills
• High capacity for creative problem solving
• Energetic, friendly, and patient
• Clear and articulate communicator

BENEFITS FOR FULL TIME TEAM MEMBERS

  • 401(k)
  • 401(k) matching
  • Health Insurance
  • Employee discount
  • Vision insurance
  • Dental insurance
  • Flexible spending account
  • Life insurance
  • Flexible schedule

  • Guest Experience Specialist

    3 days ago

    Milpitas, CA, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk...

  • Guest Experience Specialist

    1 day ago

    Milpitas, CA, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk...

  • Guest Experience Specialist

    1 week ago

    Milpitas, CA, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk...

  • Guest Experience Specialist

    1 week ago

    Milpitas, CA, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk...

  • Guest Environment Expert

    1 week ago

    Milpitas, CA, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are...

  • Guest Environment Expert

    2 days ago

    Milpitas, CA, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are...

  • Guest Environment Expert

    2 weeks ago

    Milpitas, CA, United States Marriott International Inc Full time

    Additional InformationDay Shift, Weekends Job Number25185317 Job CategoryHousekeeping & Laundry LocationCourtyard by Marriott Milpitas Silicon Valley, 1480 Falcon Drive, Milpitas, California, United States, 95035VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Pay Range: $24.87 - $24.87 per hour Tip Eligible: Y POSITION SUMMARY...

  • Guest Environment Expert

    2 weeks ago

    Milpitas, CA, United States Marriott International Inc Full time

    Additional InformationDay Shift, Weekends Job Number25185317 Job CategoryHousekeeping & Laundry LocationCourtyard by Marriott Milpitas Silicon Valley, 1480 Falcon Drive, Milpitas, California, United States, 95035VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Pay Range: $24.87 - $24.87 per hour Tip Eligible: Y POSITION SUMMARY...

  • Guest Environment Expert

    5 days ago

    Milpitas, CA, United States Marriott Full time

    Additional Information Day Shift, Weekends Job Number 25185317 Job Category Housekeeping & Laundry Location Courtyard by Marriott Milpitas Silicon Valley, 1480 Falcon Drive, Milpitas, California, United States, 95035VIEW ON MAP

  • Guest Environment Expert

    7 days ago

    Milpitas, CA, United States Marriott Full time

    Additional Information Day Shift, Weekends Job Number 25185317 Job Category Housekeeping & Laundry Location Courtyard by Marriott Milpitas Silicon Valley, 1480 Falcon Drive, Milpitas, California, United States, 95035VIEW ON MAP