Technology Support Specialist

2 weeks ago

Scottsdale, AZ, United States MOGEL Full time
Technology Support Specialist

Location: Scottsdale, AZ (This is not a remote role. This is an in-office role working normal business hours)
Compensation: 70K

Open to candidates who are willing to relocate to AZ. Please indicate in resume that you are willing to relocate.

Our client is a leading professional services firm in the financial and human capital space, specializing in equity compensation, financial reporting, and executive pay advisory. The firm serves a broad range of public and private companies, delivering technical expertise in valuation, accounting compliance, and compensation strategy. With a deep belief in the strategic role of compensation, the firm delivers tailored solutions aligned with clients' award types, compliance needs, and systems.

Our client is seeking a Technology Support Specialist who provides technical assistance and hands-on support for end users across all areas of IT operations. This role is responsible for help desk services, user onboarding and offboarding, equipment setup, and system maintenance. The Specialist works collaboratively with senior IT professionals to ensure a seamless technology experience and plays a key role in maintaining operational efficiency and service quality.

This position is ideal for a motivated, detail-oriented individual eager to grow their technical skillset and learn a broad range of technologies in a fast-paced, mentoring-rich environment. The role requires on-site presence five days a week.

Responsibilities:

  • Provide first-level technical support to end users through phone, email, or in-person interactions, ensuring timely resolution of hardware, software, and network issues.

  • Partner with managed service providers (MSPs) and senior IT staff to troubleshoot and resolve escalated technical concerns.

  • Manage onboarding and offboarding processes, including user account setup, permissions management, workstation configuration, and equipment recovery.

  • Perform physical tasks such as hardware installation, workstation setup, and office technology configuration (monitors, desktops, cabling, displays).

  • Take ownership of technical issues from identification through resolution, maintaining clear communication and documentation throughout.

  • Develop, document, and maintain standard operating procedures (SOPs) and contribute to an organized internal knowledge base.

  • Support system administration functions in tools such as Active Directory, Microsoft 365, JIRA, InTune, Jamf, and VPNs.

  • Assist with inventory management, ensuring IT assets and equipment are properly tracked, documented, and maintained.

  • Provide basic user training and promote technology best practices to enhance efficiency and security awareness.

  • Collaborate closely with IT leadership and internal teams to continuously improve technical processes and service delivery.

  • Perform other duties as assigned.
Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field; or equivalent combination of education and experience.

  • 1-2 years of experience in help desk or IT support preferred; entry-level candidates with strong technical aptitude and initiative are encouraged to apply.

  • Familiarity with Windows 11, macOS, and Microsoft Server environments.

  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP).

  • Exposure to enterprise systems such as Active Directory, Microsoft 365, JIRA, or equivalent ticketing tools preferred.

  • Strong analytical and problem-solving skills, with a proactive and solution-oriented mindset.

  • Excellent communication, customer service, and interpersonal abilities.

  • Highly organized and capable of managing multiple priorities in a fast-paced environment.

  • Ability to lift and move equipment (up to 50 lbs) and perform light physical labor such as cabling and workstation setup.

  • Availability to work on-site Monday through Friday, 9:00 AM to 5:00 PM.

  • Must pass a background check.
Benefits:
  • Health, Dental, and Vision Insurance
  • Maternity and Paternity Leave
  • Dependent Care FSA
  • Paid Time Off and Paid Holidays
  • 401(k) Matching
  • Bonus Program
  • Professional Growth, Team Building, Social Events


Equal Opportunity Employer

MOGEL and our clients are committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on job-related criteria and made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We value and celebrate diversity and are committed to creating an inclusive environment for all employees.

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