Clerk II

1 week ago

Elkhart, IN, United States Elkhart Public Library Full time

Classification: Clerk II / I

Location: Downtown Library: Circulation or Branch Library

Job Grade 6 / 4

Job Category: A - Full-time or B/C - Part-time

FLSA Status: Non-exempt

Reports To: Department Head - MLS Circulation or Branch Manager

SUMMARY

The Circulation Clerk is responsible for providing excellent customer service by providing a helpful and welcoming environment for all library visitors, creating and maintaining patron accounts, circulating library materials, and supporting the promotion of library services and programs.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

Organization-Wide EXPECTATIONS

  1. Follows established Library and personnel policy, procedures and work standards.
  2. Attends work regularly, on time, and as scheduled.
  3. Exhibits welcoming, helpful, positive and friendly behavior to all patrons, staff and guests at all times in all communications formats (verbal and non-verbal).
  4. Maintains confidentiality of sensitive information.
  5. Regularly monitors Library communication venues including but not limited to employee email, staff bulletin boards and the intranet.
  6. Participates in meetings, conferences, continuing education, community engagement, and special projects as required by the Elkhart Public Library or as dictated by professional commitment.
  7. Addresses, or assists in addressing, issues and concerns related to the safety of Library staff and users as well as the security and maintenance of Library buildings and equipment.
Job-Specific ACCOUNTABILITY
  1. Provides customer service at the Circulation Desk and at other public desks in the library.
  2. Builds relationships to promote library services and brings new users to the library.
  3. Creates and maintains patron accounts.
  4. Circulates materials: checks in and out; pulls and routes holds, etc.
  5. Handles financial transactions at circulation desk and public copiers.
  6. Performs opening and closing tasks as assigned.
  7. Provides program assistance and support.
  8. Selects materials and/or performs collection maintenance as assigned, with oversight from the appropriate collection manager(s) and approval of the department head.
  9. Performs designated administrative and/or clerical duties as assigned.


WORK CONDITIONS

  • Full-time/Part-time (including evenings and weekends)
  • Frequent local travel, occasional long-distance travel
  • Access to reliable transportation
EDUCATION and/or EXPERIENCE
  • Minimum of High School Diploma or equivalent required
  • Prior library experience preferred
  • Prior customer service experience preferred
KNOWLEDGE, SKILLS and ABILITIES
  • Ability to deal tactfully and courteously in person and on the telephone with people of all ages in a business and public service context, and with professional colleagues
  • Ability to learn and adapt
  • Basic clerical, computer and mathematical skills
  • A general knowledge of standard office equipment
  • Ability to apply common sense understanding to follow written and verbal instructions
  • Ability to work independently and as part of a team
LANGUAGE SKILLS
  • Above-average written and oral language and communication skills
  • Ability to read and comprehend written instructions and business correspondence
  • Ability to effectively write routine reports and business correspondences
  • Ability to effectively present information and respond to questions from Library personnel and the general public in one-to-one and group situations
  • Spanish speaking ability a plus (the Library adds a premium to position's hourly rate for demonstrated conversational skills)
PHYSICAL DEMANDS
  • Effective communication skills, including the ability to convey information verbally or through other means
  • Ability to perform tasks that may require visual and auditory acuity
  • Ability to remain in seated or standing position for prolonged periods
  • Ability to perform tasks that may require reaching, either independently or with assistance
  • Ability to occasionally perform tasks that may involve climbing, balancing, stooping, kneeling, or crawling
  • Ability to perform job duties in a variety of environmental conditions, which may include extreme fluctuations in temperature.
  • Ability to occasionally lift or move objects weighting up to 40 pounds
  • Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the physical functions of this position.
SUPERVISORY RESPONSIBILITIES

None

SALARY AND BENEFITS
  • See Elkhart Public Library Wage Schedule
  • See Elkhart Public Library electronic Employee Handbook


This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. The above statements are not intended to be construed as an exhaustive list of duties and responsibilities that may be performed by a qualified applicant or individual with a disability.