Guest Service

2 weeks ago

Islandia, NY, United States Jake's 58 Full time
Core Responsibilities:
  • Implement programs, special events, giveaways, promotions as directed by Marketing Department.
  • Marketing sales including but not limited to telemarketing, face to face interaction, emailing, etc.
  • Ability to service all guest in a professional, timely and efficient manner.
  • Ensure work area appears professional, clean, and inviting to guests
  • Ability to explain contests, drawings, promotional giveaways, and player's club benefits to guests as detailed in approved gaming submissions.
  • Monitor the gaming floor to identify registered players or prospective players.
  • Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures.
  • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
  • Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed, reviewing necessary information to achieve a successful event.
  • Escalate guest complaints and issues immediately to Guest Service and Player Rewards Supervisor.
  • Maintain strict confidential guidelines concerning all guest interactions and records.
  • Complete all necessary paperwork in a timely manner.
  • Must Role Model Company guest service program.
  • Other duties as assigned.
Qualifications/Requirements:
  • High School Diploma or GED required.
  • Must be able to obtain a New York State Gaming license.
  • Guest service experience preferred.
  • Experience in casino marketing preferred.
  • Equivalent combination of education and experience will be accepted providing the required skills and knowledge for successful performance.
OTHER
  • Working knowledge of Microsoft Word and Excel
  • Excellent guest service skills required
  • Excellent verbal skills required
  • Ability to multitask and work in a fast-paced environment.
  • Ability to perform successfully under pressure.
  • Organizational and time management skills required.
  • Regularly required to work in front of a computer
  • Manual dexterity for data entry/typing duties
  • Able to lift and carry up to thirty pounds occasionally
  • Occasional bending, reaching, climbing on step stool, lifting
  • Able to stand for up to 8 hours a day
  • Frequent exposure to, and utilization of, computer
  • Ability to lift and carry up to 30 pounds frequently.
  • Weekends, holidays, and Swing Shifts may be required


Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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