IT Service Desk Analyst
3 days ago
Onsite
Organization Unit
Job Category
Information Technology
Job Type
Support 2
Date Range
Jan 1 - May 29, 2026
dditional Managers
NA
Hire Type
Contractor
Contract Type
Contract Only
Pay Type
Hourly
Standard Hours Per Week
22.50
Exemption Status
Non-Exempt
TECHNICAL SKILLS
Must Have
- ctive Directory (AD)
- Computer Hardware Support
- Customer Service
- Information Technology (IT) Support
- Microsoft Office 365
- ServiceNow Platform
Corporate Headquarters
1 General Mills Blvd
Minneapolis Minnesota 55426-1347
JOB SUMMARY
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JOB DESCRIPTION
Please complete the following details.
Schedule: Tuesday - Thursday | 8am - 4pm
Position Title: IT Service Desk Analyst
Position Overview:
The IT Service Desk (solveIT) team is part of our Global Shared Services Organization which provides global business and employee services to the enterprise. Through strategic partnerships, we enable our business to win and our employees to maximize their full potential.
The IT Service Desk Analyst provides primarily in-person level 1 IT support for employees in a fast-paced, dynamic environment with a focus on service excellence. Our goal is to deliver a superior customer experience through innovative solutions and technical expertise with a customer first mindset.
Key Accountabilties :
- Provide technical troubleshooting support to employees at all levels of the organization at our WHQ locations for laptop hardware, software and AV equipment in conference rooms
- Conduct assessment, research and resolution of incidents and service requests
- Provide exceptional customer service
- Identify and lead process improvement initiatives to enhance customer experience and operations
- Monitor and handle escalations from external service provider
- Updating SOPs and other service documentation with current practices and procedures
Deliver on key performance metrics to drive quality service
Minimum Qualifications
High school diploma or equivalent
Minimum 1 year of experience in providing technology support
- Founational support knowledge of Microsoft OS: Windows 11, Microsoft Office Suite, VPN, network, hardware, peripherals, cyber security
- Customer first mindset
- Strong verbal and written communication skills
- bility to organize in an efficient manner and flexibility to adapt to changing work demands
- bility to work as an individual contributor and as part of a team
- bility to work cross functionally and influence process improvement to reduce/eliminate technical disruptions and improve customer experience
Preferred Qualifications:
ssociate's degree or IT learning accreditation/certificate
Documents
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