Onboarding Specialist
2 weeks ago
Onboarding Specialist (Merchants)
Location: 5 days a week onsite in Irving, TX
Duration: ~ 6 Months
Schedule: 40 hours a week
Hourly Rate: up to $40 an hour/ DOE
Our large Retail client, is looking for multiple Onboarding Specialists for their marketplace division for a 40 hour a week, ~ 6 month role. This role requires 5 days a week onsite at headquarters in Irving, TX.
Onboarding Specialist (Merchants) Responsibilities:
- Act as the main point of contact for restaurant merchants during the onboarding process (setup all the way to go-live.)
- Configure, validate, and QA merchant accounts, menus and data items to ensure that everything is correct and consistent.
- Manage the onboarding workflows across integration partners like Olo, Toast, Otter, Stream, etc.
- Document processes and share feedback with product teams to make improvements.
- Give clear instructions, guidance, and support to merchants that spans from training on system use, troubleshooting issues, and answering questions.
- Diligently track the onboarding progress and identify bottlenecks/ communicate issues.
- 2-3+ years' experience working restaurants, onboarding, account management, customer success, implementation ideally within the marketplace SaaS, food delivery, or restaurant tech space.
- Bachelor's degree-- an MBA or Masters degree is sought after.
- Experience working within HubSpot, Salesforce, Smartsheet or other similar CRM and workflow tools.
- Familiarity with POS and aggregator systems.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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