Business Analyst

Who We Are

At QTS, we are leading the digital infrastructure revolution. Backed by Blackstone and driven by purpose, we design, build, and operate world-class data centers that power the global economy. Our people are the heart of our innovation, culture, and growth.

Who You Are

You are a strategic thinker and collaborative problem solver who thrives in dynamic environments. You bring deep expertise in business analysis, process improvement, and cross-functional facilitation. You are passionate about translating business needs into actionable solutions and driving continuous improvement across platforms.

The Impact You Will Have

As a Business Analyst, you will be a key liaison between business leaders and technical teams. You will lead requirements gathering, process design, and solution delivery efforts that enhance operational efficiency and platform performance. Your work will directly influence QTS's ability to scale and innovate.

What You Will Do

Business Analysis & Requirements Gathering

• Lead workshops, interviews, and sessions to capture business needs and translate them into functional specifications, user stories, and process flows.

• Collaborate with cross-functional teams to prioritize and refine requirements based on business drivers and timelines.

• Define business dependencies and system intricacies across integrated platforms.

Solution Design & Delivery

• Guide the development and implementation of business solutions.

• Perform data mapping and define integration points between platforms.

• Document feature sets and validate functionality with QA teams.

• Lead User Acceptance Testing and ensure successful operational handoff.

Process Improvement & Automation

• Analyze complex business processes to identify automation opportunities.

• Reengineer workflows to improve automation potential and efficiency.

• Stay current with industry trends and emerging technologies.

Project Collaboration & Communication

• Partner with project managers to plan and prioritize tasks, resources, and timelines.

• Track and communicate risks, assumptions, issues, and decisions.

• Participate in status meetings and leadership activities.

What You Will Need to Be Successful

Basic Qualifications

• Bachelor's degree in MIS, Computer Science, Business, or equivalent experience.

• 5+ years as an IT Business Analyst or similar role.

• Experience with APIs, Agile/Scrum methodology, and web-based platforms.

• Proficiency in mockups, wireframes, and prototypes.

• Strong facilitation and documentation skills.

Preferred Qualifications

• Project Management experience.

• QA background with full-cycle testing and traceability.

• Scrum training or certifications.

• Business Analysis certification (CBAP, PMI-PBA).

Knowledge, Skills, and Abilities

• Expertise in Agile/Scrum and Waterfall methodologies.

• Strong data analysis and visualization skills.

• Proficiency in Visio, Excel, JIRA, Confluence.

• Excellent communication, problem-solving, and interpersonal skills.

• Ability to manage multiple projects and priorities.

• Change agent and self-starter mindset.

TOTAL REWARDS

This role is also eligible for a competitive bene?ts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ?exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company bene?ts.

This position is bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

It's exhilarating to find yourself at a pivotal moment in history- and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure.

And we'd like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO, Paid Volunteer Days Plus Floating Holidays

• Stock Purchase Plan (SPP)

• 11 paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program