Hotel Front Desk Agent

2 days ago

Florence, KY, United States Seva Hospitality Full time
Company Description

Join the Choice Hotels team as a Front Desk Associate for a career in hospitality. Comfort Suites is looking for Friendly and Energetic Front Desk Associates to join our hotel operations team in Florence, Kentucky Full-Time & Part-Time positions are available for 2nd shift 3pm - 11pm.

Job Description

FRONT DESK GENERAL JOB DESCRIPTION:
  • Aggressive negotiating skills and creative selling abilities to close on business.
  • Ensures a high level of customer satisfaction.
  • Answering Phones.
  • Making, Changing, Assisting w/ Reservations.
  • Looking Up Directions on the Internet.
  • Promoting Rewards Program.
  • Creative Thinking.
  • Assisting Sales.
  • Creating Good Customer Relations.
  • Problem Solving.
  • Filling In Others Shifts As Needed.
Qualifications

FRONT DESK GENERAL JOB REQUIREMENTS:
  • Exceptional Customer Service Skills.
  • Strong communication skills, written and verbal.
  • Strong organizational skills.
  • Must be self-motivated and results-oriented.
  • Be comfortable working independently.
  • Excellent time management skills.
  • Able to have a flexible time schedule.
  • Opera PMS Experience a Plus / Not Required.
  • Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required.
  • Basic Computer Skills.
  • Knowledge of Emailing a Plus / Not Required.
  • Energetic / Capable of Multi-Tasking.
  • Good with Following Up/Following Through.
  • Have Own Transportation / Be on Time.
  • Good Problem-Solving Skills.
This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.

Additional Information

WHAT WE CAN OFFER YOU:
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Vision insurance
  • Choice Hotels, Marriott, Hilton, and IHG Hotel Discounts
Schedule:
  • 8 hour shift
  • On call
  • Rotating weekends

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