Customer Service Associate II

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Objectives: This position is responsible for processing implant cards returned to Bausch + Lomb which includes processing unbilled implant Purchase Orders, maintenance of Physician information, and helping to identify and resolve problems. As part of the Customer Operations department, this position will also share responsibility for providing superior customer satisfaction by responding to customer or sales representative inquiries for products in the Surgical Division.

Responsibilities

• Provide support for set-up and changes to accounts in customer master database including: working with Customer Service, Sales and Credit teams.
• Implant card preparation, scanning, and maintenance.
• Administer weekly reports for unbilled data and provide supporting information where necessary to collect purchase orders from customers.
• Maintenance of customer contacts through SFDC.
• Assist Sales, Customer Service and the regional team as necessary.
• Must be able to establish a thorough understanding of our products and communicate information accordingly.
• Must be able to employ customer service skills to assist the customer and internal Sales representatives in difficult situations.
• Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements.

Requirements

• High School Diploma.
• Minimum 2 years Customer Service experience.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrate excellent organizational skills along with the ability to handle multiple tasks.
• Strong Communication skills required (verbal and written).
• Must be detail oriented.
• Must be dependable and consistent on attendance.
• Experience working with data within database environments.

Preferred Qualifications

• Some college
• Experience working in a regulated industry such as medical device or healthcare.

We offer competitive salary & excellent benefits including:

• Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date
• 401K Plan with company match and ongoing company contribution
• Paid time off vacation (3 weeks - prorated upon hire), floating holidays and sick time
• Employee Stock Purchase Plan with company match
• Employee Incentive Bonus
• Tuition Reimbursement (select degrees)
• Ongoing performance feedback and annual compensation review

This position may be available in the following location(s): US - St. Louis (Tree Court)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between [$000,000.00 and $000,000.00] [or $00.00 - $00.00 per hour]. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.