Catering Delivery Driver

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Starting pay: $17.30 per hour

• Must be 21 years of age;
• Must have a valid Massachusetts driver's license.
• Driving record will be reviewed annually
• Will be subject to substance testing.
• Background check
• In some locations, a CORI check will be required
• Must be well-groomed and customer-oriented.
• Must demonstrate the capability to interact with customers.
• Possess the ability to handle multiple orders and deliveries on a daily basis within a structured time frame.
• Must be able to read and write English adequately.
• Ability to speak, understand, and follow English instructions.

• Handle each customer sales transaction in a courteous, friendly manner. Each customer will be extended a sincere, pleasant greeting and thanked when the transaction is completed.
• Commit to the Golden Rule and work with other associates to build a strong catering team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive, and Totally Team Oriented (RSTO).
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service, and thank customers in a prompt, courteous, friendly, and business-like manner.
• Coordinate orders with catering sales clerk.
• Stay in constant contact with the catering sales clerk in case of problems with deliveries or delivery times.
• Work efficiently and at an acceptable pace ensuring timely deliveries.
• Effectively control proper storage and shipping of orders limiting shrink and damaged goods.
• Ensure proper customer service at time of delivery.
• Practice proper on location customer service and communication.
• Responsible for notifying management of customer complaints, security problems, and product problems.
• Practice the Cleaners Creed to help keep the delivery van neat, clean, and organized
• Coordinate equipment cleaning and storing.
• Keep maintenance record of gas and service.
• Follow proper hand washing, food storage, and handling procedures.
• Maintain a neat personal appearance including proper uniform and dress code.
• Must be well-groomed.
• Be safety conscious and correct any unsafe conditions you observe; follow the rules of the road.
• Exercise proper safety practices when lifting or moving product or using equipment.
• Be sure to operate and clean department equipment and tools.

• Present a favorable impression in dress, personal hygiene, and business attitude. Have a professional image at all times.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs, or property defacement.
• Successful completion of the passbook training within 60 days of entering the department.
• Other duties as assigned by management.

Job Standards: Operate the catering department including the various sales and service functions at the catering desk according to company and department standards; ensuring that the shift contributes to the financial best interests of the store. Demonstrate attention to detail and ability to handle multiple tasks.

Physical Demands: (per work day)

• Standing: Frequently, surface type: tile/concrete
• Walking: Frequently, surface type: tile/concrete
• Sitting: Frequently
• Carrying: Occasionally, up to 50 lbs.
• Pushing: Frequently, up to 300 lbs.
• Lifting: Occasionally, up to 50 lbs.
• Pulling: Frequently, up to 300 lbs.
• Climbing: Occasionally, height: 12 ft
• Bending: Frequently
• Balancing: Frequently
• Stooping: Occasionally
• Kneeling: Occasionally
• Crouching: Occasionally
• Handling: Continuously
• Fingering: Continuously
• Feeling: Continuously
• Crawling: Never
• Reaching: Continuously, level: waist/overhead
• Talking: Continuously
• Seeing: Continuously
• Hearing: Continuously
• Smelling: Frequently

Repetitive Action: Continuous movement of entire body.

Job Location: Retail grocery location

Working Conditions: environment involved is inside and outside, with exposure to cold, heat, wet/humidity.

Safety Risk Factors:

• Loud noise: Occasionally
• Twisting of back and neck: Continuously
• Slippery floor surface: Occasionally
• Cluttered floor surface: Occasionally
• Hazardous equipment (mechanical moving parts): Never
• Contact with sharp objects: Occasionally
• Contact with skin irritant: Occasionally
• Toxic exposure (see material safety data sheet): Never
• Nuisance dust, fumes, sprays: Occasionally
• Hazardous cleaning solutions: Occasionally

Schedules: Varied, including days, evenings, weekends, and holidays.

Machines, tools, equipment, etc.: Catering delivery van, cell phone, GPS