Bilingual Customer Service Specialist

20 hours ago

Monroe, LA, United States Sherwin-Williams Full time
Customer Service Specialist

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #7317, located at: 2310 Sterlington Road, Monroe LA 71203.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Responsibilities
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Qualifications

Minimum Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment

  • Pro Customer Service Sales

    13 hours ago

    Monroe, LA, United States Home Depot Full time

    Pro Customer Service Sales The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product...

  • Remote Customer Support Specialist

    2 days ago

    West Monroe, LA, United States Railbookers Group Full time

    [Call Center / Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Home office reimbursements - As a Customer Support Specialist at Railbookers Group, you will: Serve as the primary point of contact for customer inquiries regarding existing Railbookers and Amtrak Vacations bookings via phone,...

  • Delivery Specialist

    4 hours ago

    Monroe, LA, United States O'Reilly Auto Parts Full time

    Join to apply for the Delivery Specialist - Hub role at O'Reilly Auto Parts 3 days ago Be among the first 25 applicants Join to apply for the Delivery Specialist - Hub role at O'Reilly Auto Parts Deliver parts and/or products to OReilly stores and DC in a safe and efficient manner. Bilingual candidates encouraged to apply. Essential Job Functions Drive...

  • Delivery Specialist

    2 days ago

    Monroe, LA, United States O'Reilly Auto Parts Full time

    Join to apply for the Delivery Specialist - Hub role at O'Reilly Auto Parts 3 days ago Be among the first 25 applicants Join to apply for the Delivery Specialist - Hub role at O'Reilly Auto Parts Deliver parts and/or products to OReilly stores and DC in a safe and efficient manner. Bilingual candidates encouraged to apply. Essential Job Functions Drive...

  • Customer Service Associate

    1 week ago

    Monroe, LA, United States ROSES Defunct Full time

    Roses - JobID: ba3f5f2e-93b5-43e3-b313-91fc9febe886 [Retail Associate / Team Member] As a Customer Service Associate at Roses, you'll: Provide customer engagement in positive and approachable manner; Assist in maintaining a clean, well-stocked store for customers during their shopping experience; Help in the unloading of merchandise from delivery trucks,...

  • Customer Service Associate

    1 week ago

    Monroe, LA, United States ROSES Defunct Full time

    Roses - JobID: ba3f5f2e-93b5-43e3-b313-91fc9febe886 [Retail Associate / Team Member] As a Customer Service Associate at Roses, you'll: Provide customer engagement in positive and approachable manner; Assist in maintaining a clean, well-stocked store for customers during their shopping experience; Help in the unloading of merchandise from delivery trucks,...

  • Customer Service Associate

    1 week ago

    Monroe, LA, United States ROSES Defunct Full time

    Roses - JobID: ba3f5f2e-93b5-43e3-b313-91fc9febe886 [Retail Associate / Team Member] As a Customer Service Associate at Roses, you'll: Provide customer engagement in positive and approachable manner; Assist in maintaining a clean, well-stocked store for customers during their shopping experience; Help in the unloading of merchandise from delivery trucks,...

  • Customer Service Associate

    1 week ago

    Monroe, LA, United States ROSES Defunct Full time

    Roses - JobID: ba3f5f2e-93b5-43e3-b313-91fc9febe886 [Retail Associate / Team Member] As a Customer Service Associate at Roses, you'll: Provide customer engagement in positive and approachable manner; Assist in maintaining a clean, well-stocked store for customers during their shopping experience; Help in the unloading of merchandise from delivery trucks,...

  • Customer Service Associate

    2 weeks ago

    Monroe, LA, United States ROSES Defunct Full time

    Roses - JobID: ba3f5f2e-93b5-43e3-b313-91fc9febe886 [Retail Associate / Team Member] As a Customer Service Associate at Roses, you'll: Provide customer engagement in positive and approachable manner; Assist in maintaining a clean, well-stocked store for customers during their shopping experience; Help in the unloading of merchandise from delivery trucks,...

  • Customer Service Associate

    2 weeks ago

    Monroe, LA, United States ROSES Defunct Full time

    Roses - JobID: ba3f5f2e-93b5-43e3-b313-91fc9febe886 [Retail Associate / Team Member] As a Customer Service Associate at Roses, you'll: Provide customer engagement in positive and approachable manner; Assist in maintaining a clean, well-stocked store for customers during their shopping experience; Help in the unloading of merchandise from delivery trucks,...