SCRUM Master I/II/III

The SCRUM Master improves the team & customer experience by leveraging Agile delivery techniques. This position is responsible for the continuation of Agile Scrum growth throughout the organization, utilizing the processes and tools that have been established during the Agile transformation to date. This position ensures existing and new Agile Scrum processes and workflows maintain a high level of performance while continuously reviewing and refining those processes. This role supports and grows an Agile culture throughout the Enterprise.

We are committed to promoting and maintaining existing Agile standards, creating and evolving the Enterprise Agile Software Development Lifecycle (eSDLC), facilitating the removal of organizational impediments, creating proactive transformation initiatives, assisting new start-up teams with training and coaching, executing Enterprise Agile and documenting best practices and improvements.

Essential Responsibilities/Accountabilities:

• Level I: The Scrum Master is a mentor, facilitator and coach for their team(s). They are responsible for teaching and upholding the eSDLC process and scrum practice throughout the lifecycle. They facilitate their teams to increase their velocity and help remove impediments. This position works with the Team Product Owner (TPO) and development team(s), with the emphasis on helping the teams meet their delivery objectives in the most productive manner possible.
• Acts as a Scrum Master for one or more delivery teams facilitating all the SCRUM ceremonies including Sprint Planning, Daily Standup, Sprint Demonstration and Sprint Retrospective.
• Partners and leads their team(s) by influence.
• Provides mentorship to guide teams in the Agile Scrum methodology, providing team members with feedback and means of improvement, catalyzing organizational growth and answering questions.
• Trains new team members and TPOs on the current Enterprise Software Development Lifecycle.
• Works with the TPO and team to construct the product and sprint backlog.
• Facilitates the closure of gaps between sprint plan commitments and actual completed work.
• Teaches new team members how to read and consume Test Specifications and Requirements written in Gherkin format.
• Ensures all decisions are promptly made during the sprint.
• Must be assertive about adherence to the eSDLC process, Agile Scrum practice and enthusiastic about Agile methodologies and their benefits.
• Provides guidance and ensures adherence to standard Agile Scrum processes for data collection, documentation, and reporting.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.
• Key Metrics:
  • Maximize Quality
  • Maximize Delivery
  • Enhanced Predictability
  • Control Risk
  • Ensure Transparency
• Level II (in addition to Level I essential responsibilities/accountabilities): The Level II leads a multi-team release to completion. This position provides mentorship, facilitation, and coaching for all Scrum Masters across a product. The position facilitates all Scrum Masters and TPOs to complete an integrated, cross-team project plan and executes that plan through Sprints. The Level II facilitates the cross-coordination of dependencies, integration points and cross-team deliveries to ensure that a single, integrated product is being delivered at each Sprint. Additionally, this position facilitates the removal of cross-team barriers and impediments to ensure an on-time product release.
• Provides education for employees at all levels, including senior management, on Agile principles, best practices and the eSDLC.
• Provides training sessions as necessary utilizing sanctioned training materials to support the organization-wide adoption of Agile Scrum methodologies and the eSDLC.
• Works with their peers to facilitate a full release plan for each milestone.
• Maintains the Agile documentation to include up to date information, best practices and continuous improvement initiatives.
• Leads multiple cross-functional Agile Scrum teams on projects utilizing a Scrum of Scrums approach in adherence to the eSDLC.
• Facilitates the removal of barriers and impediments that the teams raise as quickly as possible.
• Facilitates communication between teams and leadership.
• Ensures retrospectives notes across teams are compiled and utilized within the scrum master community with common themes abstracted, affinitized and placed on the agile transformation backlog each iteration.
• Works with all TPOs across the Product to ensure requirements are produced in Gherkin and other formats in accordance to established standards.
• Key Metrics:
  • Maximize Quality
  • Maximize Delivery
  • Enhanced Predictability
  • Control Risk
  • Ensure Transparency
• Level III (in addition to Level II essential responsibilities/accountabilities): The Level III is responsible for installing, evolving, training and coaching the eSDLC across all domains. This position establishes lean standards, policies and best practices across the Enterprise to ensure all teams move in the same direction while providing ample room for product teams and individual contributors to have the proper amount of flexibility and empowerment to adjust to their individual needs. The position works with their peers to continually transform the eSDLC and the Enterprise, to maximize delivery, quality and value.
• Teaches and mentors Agile Scrum across the Enterprise using Excellus' eSDLC.
• Works with other Level II or III scrum masters in conjunction with the Strategic Portfolio Governance team to evolve the eSDLC as needed.
• Trains, mentor and coaches Domain Product Owners, TPOs and other Scrum Masters.
• Maintains and supports a Scrum Master Community of Practice.
• Acts in a change-agent capacity by engaging leadership of all levels to facilitate the removal of impediments and implementation of proactive enhancements within the organization.
• Assists in the design and implementation of necessary organizational change to support Agile delivery through the eSDLC.
• Participates in the organization change necessary to align contributors and teams to the eSDLC to maximize delivery, quality and customer/business partner satisfaction.
• Carries out requirements and eSDLC training compatible with multiple audiences (i.e., business partners, management, product contributors) in accordance with corporate standards.
• Key Metrics:
  • Maximize Quality
  • Maximize Delivery
  • Enhanced Predictability
  • Control Risk

Minimum Qualifications:

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

• All Levels: Bachelor's degree in Business, Information Technology, Computer Science or related field, with three (3) years of experience leading & implementing Agile Scrum. In lieu of degree nine (9) cumulative years of experience required. Working toward Scrum Master certification or the ability to become certified within the next 12 months required. Demonstrated experience facilitating a Delivery Team and all the Scrum ceremonies including Sprint Planning, Daily Standup, Sprint Demonstration and Sprint Retrospective. Strong understanding of IT System, Data & Automation Capabilities. Proven leadership skills to coach and lead teams to fully deliver chartered objectives and projects. Project management experience preferred. Proficient with Microsoft Office Applications: Word, Excel, PowerPoint & Visio. Self-starter with excellent organizational skills in planning and organizing to handle multiple tasks concurrently. Advanced problem-solving capabilities and strong attention to detail.
• Level II (in addition to Level I minimum qualifications): Bachelor's degree in Business, Information Technology, Computer Science or related field with five (5) years of experience leading & implementing Agile Scrum. In lieu of degree eleven (11) cumulative years of experience required. Scrum Master Certification required. Demonstrated experience with training and coaching others on Agile Scrum methods. Demonstrated experience with applying Agile Scrum to projects with multiple Scrum teams utilizing a Scrum of Scrums approach.
• Level III (in addition to Level II minimum qualifications): Bachelor's degree in Business, Information Technology, Computer Science or related field with seven (7) years of experience leading & implementing Agile Scrum. In lieu of degree thirteen (13) cumulative years of experience required. Demonstrated experience applying project planning activities across multiple teams as necessary to create agile-based project plans in support of large projects. Demonstrated experience with implementing Agile