Field Application Engineer

1 week ago

Edison, NJ, United States Interplace Full time

Essential Job Functions:

Process import documents: receive invoices, prepare customs materials, generate labels, follow-up shipment status with carriers
Enter purchase orders and plan data in sales and production computer systems, issue receiving instructions to warehouse
Monitor and maintain computerized records related to purchasing activities closely
Ensure a steady supply of assigned products, including performing purchasing work, coordination a flow of inventory.
Participate in vendor relationship management, identifying cost-saving opportunities to support the companys profitability goals
Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory
Assist in planning inventory against demand forecasts
Prepare monthly activity summaries
Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory.
Support customer service representatives in serving current and potential customers: answering telephone and email inquiries, preparing price and availability quotes, entering orders and forecasts, issuing shipping instructions and resolving customer issues, maintain customer records
Working with sales, engineering, customer service and warehouse team, meet customer requirements, resolve customer concerns, expedite shipments, handle return requests etc.
Perform other related duties as assigned

3. JOB QUALIFICATIONS:

1) Knowledge
Customer service, including customer needs assessment, and meeting quality standards for services
English language structure and content, including the meaning and spelling of words, rules of composition and grammar

2) Skills
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Speaking: Communicating with others to convey information effectively
Writing: Communicating effectively in writing as appropriate for the needs of the audience
Reading Comprehension: Understanding written sentences and paragraphs in work related documents
Time Management: Managing ones own time and the time of others
Organization: Maintaining order with planning, prioritizing and balancing highly varied activities, electronic data and hard-copy materials
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

3) Computer Skills:
Email Communication, Microsoft Office Word and Excel

4) Educational/Experience:
High Scholl Diploma or equivalent required
An Associates Degree or Bachelors Degree preferred.
At least 1 year of experience working in a sales office, purchasing, or customer service environment required

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