Customer Service Representative

4 days ago

Baltimore, MD, United States MV Transportation Full time
Customer Service Representative

MV Transportation is seeking a Customer Service Representative who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing information, manage customer complaints, preparation of pre-paid tickets, assist department managers and other assigned duties. He/she must have, basic Excel skills, organization skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills.

We Offer:

  • $24.82 per hour
  • Opportunities for long-term career growth
  • Full Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (legal spouse, domestic partner and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming (for qualified candidates).
  • Union Environment
  • Retirement Benefits: 401k: the Company contributes a designated percentage of all hourly wages to each qualified employees account each pay period.
  • Paid Time Off: 0 mos - year 2 = 1.54 bi-weekly accrual w/ 40 yearly accrual cap; year 3 = 3.08 hours per pay period = 80 Hours.
  • Paid Holidays: 9 paid holidays
  • Paid Sick Leave: 1 hour/per 30 hours for all FT employees, accrual for (5) days, (forty hours per year)
  • Other Compensation: Quarterly Attendance Bonus If an employee does not receive more than (2) attendance points during the previous 12 months earn 1 Attendance Bonus Day. Year (2) you could earn (1) Bonus Paid Time Off Day and (1) Attendance Day = (2 Bonus Days). Also, an employee who receives no attendance points will receive a quarterly bonus of $50. Paid in 1st week of second month following the quarter.

Talent Requirements:

  • Experience with Microsoft Suite.
  • Attentive to details.
  • Able to multi-task and to work under pressure to meet deadlines.
  • Customer service experience required.
  • Strong interpersonal skills and excellent written and oral communication skills required.
  • Excellent attendance.
  • Transit experience a plus.
  • Bilingual English/Spanish a plus.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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