IT Support Specialist

3 days ago

Durham, NC, United States Remote VA Full time
IT Support Specialist

RemoteVA PH is hiring a highly skilled IT Support Specialist to provide remote support and technical troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems. The ideal candidate is proactive, analytical, and thrives in a fast-paced virtual environment.

Key Responsibilities

-Provide technical support for Microsoft 365 and Google Workspace tenants

-Troubleshoot issues in QuickBooks Desktop and Online environments

-Use NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents

-Create and maintain IT scripts for automation and task optimization

-Respond to, track, and resolve IT support tickets within defined SLAs

-Communicate effectively via Microsoft Teams and maintain high service standards

-Document troubleshooting steps, resolutions, and common issues for the knowledge base

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