Guest Service Agent: Overnight

2 days ago

Salt Lake City, UT, United States Kimpton Hotels & Restaurants Full time
Overview

Join to apply for the Guest Service Agent: Overnight role at Kimpton Hotels & Restaurants.

Responsibilities

The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service while providing outstanding service to our guests. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

  • Review arrivals noting special requests, blocking rooms as needed.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
  • Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests.
  • Follow established key control policy.
  • Ensure proper credit policies are followed.
  • Submit all lost & found articles accompanied by a completed lost & found report.
  • Familiar with all fire and emergency procedures.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Verify credit limit report.
  • Monitor room availability throughout shift.
  • Review daily the selling status of the hotel using yield management system.
  • Attend department meeting once a month.
  • Able to communicate via telephone and/or radio with other departments.
What You Bring
  • Previous experience in a Front Desk or customer-facing role is helpful
  • High school diploma or general education degree (GED) required.
  • Knowledgeable of immediate area, services, attractions, and events.
  • Flexible schedule, able to work overnights, weekends and holidays.
  • Work well under pressure, taking care of many arrivals and departures within a short period of time.
  • Familiar with hotel systems and operations, and the ability to enter in information accurately is helpful

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Administrative and Customer Service
Industries
  • Hospitality

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