Receptionist

Responsible for front desk and front office support operations for commercial services within a specified market in an efficient and effective manner. The Receptionist will work with the Director of Operations, Office Manager, Office Coordinator and fee-earners within the market to provide support as needed.

Essential Duties and Responsibilities:

• Enter Expense Reports
• Collect expense reimbursement documents, such as receipts, and other information from fee-earners, Associates, and/or Coordinators as needed
• Attribute expenses to specific deals or other codes and track against deal budget
• Enter expense reports into Workday
• Complete routine/correspondence, enter data, print letters, print labels, create form letters, format documents, and input data
• Manage purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.) by ordering through Workday, procurement, or outside vendor
• Enter all new local vendors into Workday and update data as needed
• Process all invoices for office or region in absence of Office Manager
• Act as liaison for property/building management and coordinate maintenance needs (i.e., light bulbs, heating/cooling, carpet cleaning, etc.)
• Manage list of key vendor contacts, building management, security, engineering, etc.
• Greet / Direct All Visitors
• Manage front desk by providing building access (when required) and notifying the employees that client, vendor or job candidate has arrived
• Communicate with operations staff, brokers, and Managing Principal regarding their availability
• Provide parking pass/validation per request
• Manage Phones
• Answer and screen all incoming calls and relay messages
• Communicate general company information
• Communicate with operations staff, fee-earners, and Managing Principal
• Handle calls with discretion per the request of the operations staff, fee-earners, and Managing Principal

Physical Conditions:

While performing the duties of this job, the employee may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; and be regularly required to walk, talk, and hear.

Reporting Relationship:

Role will report to the following:

• Office Manager

Metrics:

Role will be evaluated on the following:

• Positive attitude
• Professionalism
• Efficiency and dependability
• Organization
• Customer service and people skills
• Desk and phone coverage
• Turnaround time
• Accuracy of analysis
• Timeliness of analysis
• Vendor management

Background and Experience:

Post-Secondary Education

0-3+ years of experience in a receptionist or administrative support role

Front desk and/or office experience a plus

Competencies:

Strong written and oral skills

Basic computer skills, strong Microsoft Office Suite skills a plus

Ability to plan, organize and manage processes

Basic knowledge of office administrative duties

Ability to follow instructions and procedures

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is: $21.67 - $25.49. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.