Program Specialist VI

The Texas Racing Commission Occupational Licensing Program Specialist will perform highly advanced (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing major agency program(s) and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, or the general public. May serve as a lead worker providing direction to others. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Examples of work performed include:

• Overseeing and participating in the development, planning, organization, and coordination of assigned activities and operations of the program; identifying opportunities to strengthen services and programs.
• Overseeing and/or preparing program management and productivity reports and studies.
• Overseeing criminal background screening, analysis of eligibility of applicants, processing of rule violation rulings and payment of fines.
• Planning, developing, coordinating, and implementing initiatives and strategic projects related to an agency statutory and regulatory licensing requirement including working on and/or overseeing the most complex program assignments; and developing and implementing licensing policies and procedures.
• Providing advice and counsel to employees and customers on issues, rules, and policies related to occupational licensing, including handling the most complex issues and questions referred by other occupational licensing staff; and developing solutions to problems by following procedures or applying policy.
• Overseeing, coordinating, reviewing, and recommending occupational licensing personnel actions, ensuring conformity with agency, state, and federal regulations.
• Overseeing the maintenance of occupational licensing automated systems and records and the analysis of occupational licensing reports and reporting procedures.
• Providing direction and oversight regarding workforce planning and reporting and executing workforce planning solutions.
• Preparing budget estimates, fiscal notes, legislative analysis, and other licensing program resources-related assistance to legislative staff during the legislative session.
• Pre-screening applicants for occupational licenses and actively participating in analysis, notification and supervisor of staff actions from initial customer contact to licensing qualification or disqualification as applicable.
• Providing training on agency licensing programs to internal staff and external customers as required.
• Maintaining strict confidentiality on agency licensing program activities including law enforcement or criminal history information.
• Performing related duties as assigned.

Knowledge, skills and abilities include:

• Knowledge of State of Texas statutes affecting occupational licensing programs preferred.
• Knowledge of local, state, and federal laws related to the program area; public administration and management techniques; statistical analysis processes; budget processes; research techniques; training and marketing techniques; and program management processes and techniques.
• Skill in identifying measures or indicators of program performance and the use of a computer and applicable software.
• Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to market programs; to prepare reports; to develop, evaluate, and interpret policies and procedures; to communicate effectively; and to serve as a lead worker providing direction to others.
• Skill in problem-solving, decision-making, active listening, and critical thinking.
• Skill in communicating effectively, both verbally and in writing.
• Ability to travel up to 25% to supervise and support field office operations.
• Ability to plan, organize, and coordinate programs and activities relating to the talent management function.
• Ability to maintain strict confidentiality of information and documents.
• Ability to work independently and as a member of a team.
• Ability to maintain professionalism and communicate with tact and diplomacy in all situations.

Minimum education and experience: Experience in customer service, clerical, administrative, or technical support work. Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred. Experience and education may be substituted for one another.

How to apply:

• Submit an application through Work in Texas or you may submit a State of Texas application form to "jobs@txrc.texas.gov."
• Resumes are appreciated but may not be substituted for the standard application form.
• Once application is submitted, if the applicant meets minimum position qualifications, the agency will contact the applicant to initiate the background screening process.