Customer Service Specialist

1 day ago

Florence, SC, United States HopeHealth, Inc. Full time
Customer Service Specialist - Guest Experience

Join to apply for the Customer Service Specialist-Guest Experience role at HopeHealth, Inc.

Overview of Position:

Customer Service Specialist will be responsible for inbound phone calls that consist of both prospective and existing customers. Provides direct customer service care to clients in a busy, fast?paced clinic setting with multiple providers and non?clinical staff.

Qualifications:

  • High School Diploma or Equivalent.
  • Previous office /call center/ customer service experience.
  • Must possess the ability to multitask in a fast?paced office setting, have a valid drivers license, and be able to be flexible with their work schedule.

Knowledge/Skills:

  • Maintain current general medical knowledge.
  • Understand company and program policies and procedures as well as be aware of HopeHealths mission, vision, and values.
  • Should have knowledge of basic software applications such as Microsoft Office.
  • Ability to communicate effectively utilizing both oral and written means.

Essential Job Functions:

  • Greeting customers in a courteous, friendly, and professional manner using procedures learned during new?hire training.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
  • Work with current EPM software scheduling patient appointments as requested.
  • Follow provider templates as outlined.
  • All patient demographic information must be included with each appointment; patient appointments should be verified by using 2 identifiers to include name and date of birth.
  • When scheduling new patients, the new patient appointment script should be followed. Urgent needs should be scheduled or notify site director for assistance.
  • Participation in training opportunities to enhance knowledge such as conferences and continuing education/in?service events.
  • Other duties as assigned.

Physical Requirements:

  • Must have direct client contact in order to provide program activities.
  • Must be able to lift 50+ pounds.
  • Use of computer for long periods of time.
  • Must be able to sit, squat, lift, and stand as needed.
  • Must possess a current drivers license and have dependable, reliable transportation.
  • May be required to work in other sites as needed.

#J-18808-Ljbffr

  • Retail Customer Service Specialist

    24 hours ago

    Florence, SC, United States DICK'S SPORTING GOODS INC Full time

    At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a...

  • Florence Customer Care Specialist I

    2 weeks ago

    Florence, SC, United States Olsten Full time

    Olsten Staffing is Hiring for: Customer Care Specialist (Remote) Accepting remote candidates ⚠ Possible exceptions for these states: AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY. Position Overview We are seeking a motivated and customerfocused Customer Care Specialist to support one of Olsten Staffing's client sites. In this role, you will be the voice...

  • Florence Customer Care Specialist I

    2 weeks ago

    Florence, SC, United States Olsten Full time

    Olsten Staffing is Hiring for: Customer Care Specialist (Remote) Accepting remote candidates ⚠ Possible exceptions for these states: AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY. Position Overview We are seeking a motivated and customerfocused Customer Care Specialist to support one of Olsten Staffing's client sites. In this role, you will be the voice...

  • Florence Customer Care Specialist I

    2 weeks ago

    Florence, SC, United States Adecco US, Inc. Full time

    Olsten Staffing is Hiring for: Customer Care Specialist (Remote) Accepting remote candidates Possible exceptions for these states: AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY. Position Overview We are seeking a motivated and customer-focused Customer Care Specialist to support one of Olsten Staffing's client sites. In this role, you will be the voice of the...

  • Florence Customer Care Specialist I

    1 week ago

    Florence, SC, United States Adecco US, Inc. Full time

    Olsten Staffing is Hiring for: Customer Care Specialist (Remote) Accepting remote candidates Possible exceptions for these states: AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY. Position Overview We are seeking a motivated and customer-focused Customer Care Specialist to support one of Olsten Staffing's client sites. In this role, you will be the voice of the...

  • Florence Customer Care Specialist I

    1 week ago

    Florence, SC, United States Adecco US, Inc. Full time

    Olsten Staffing is Hiring for: Customer Care Specialist (Remote) Accepting remote candidates Possible exceptions for these states: AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY. Position Overview We are seeking a motivated and customer-focused Customer Care Specialist to support one of Olsten Staffing's client sites. In this role, you will be the voice of the...

  • Florence Customer Care Specialist I

    1 week ago

    Florence, SC, United States Adecco US, Inc. Full time

    Olsten Staffing is Hiring for: Customer Care Specialist (Remote) Accepting remote candidates Possible exceptions for these states: AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY. Position Overview We are seeking a motivated and customer-focused Customer Care Specialist to support one of Olsten Staffing's client sites. In this role, you will be the voice of the...

  • Customer Service

    2 weeks ago

    Florence, SC, United States Circle K Stores, Inc. Full time

    Store 2723138: 2701 S Irby St, Florence, South Carolina 29505 Shift Availability Evenings - Overnight Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Customer Service

    2 weeks ago

    Florence, SC, United States Circle K Stores, Inc. Full time

    Store 2723138: 2701 S Irby St, Florence, South Carolina 29505 Shift Availability Evenings - Overnight Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Florence, SC, United States Lose Design Full time

    About the job Customer Service Representative Are you looking for an opportunity for a career in Customer Services? We are looking for a Customer Service Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships. The Role: Lose Design, a...