Appointment Coordinator

7 days ago

Glendale, CA, United States HealthBridge Full time
About Health Bridge LLC

Health Bridge is a mission-driven healthcare organization dedicated to expanding access to quality care through innovation and compassionate service. We focus on bridging gaps in healthcare by leveraging technology, supporting underserved communities, and building strong clinical teams that make a lasting impact on patient health.

Patient Appointment Coordinator

Location: Glendale, CA 91202

Pay: $18.00 $20.00 per hour

Position Summary

Fluency in Spanish is required. The Appointment Coordinator plays a key role in managing patient appointments, ensuring accurate records in our EMR system. This role involves overseeing clinic schedules to identify patients eligible for a Preventative Dental Evaluation, scheduling appointments, providing end-of-day metrics, and communicating results to patients as needed. Strong communication skills and attention to detail are essential, as the coordinator will work closely with in-office assistants and other team members in real time.

Responsibilities
Appointment Scheduling and Management
  • Schedule and confirm patient appointments in the clinics EHR
  • Review daily clinic schedules to identify patients eligible for Preventative Dental Evaluations according to Health Bridge guidelines
  • Coordinate with in-office assistants and medical teams to ensure smooth patient check-ins and timely appointment adjustments
Data Reporting and Metrics
  • Record and monitor daily appointment metrics across multiple schedules
  • Generate and report key daily metrics to support clinic tracking and planning
  • Provide end-of-day summaries and activity logs to management
Communication and Coordination
  • Serve as the primary point of contact for patient check-ins, cancellations, and reschedules
  • Liaise with in-office teams to address last-minute appointment needs and real-time changes
  • Communicate with clinical and dental teams regarding Preventative Dental Evaluation appointments and coordination needs
  • Provide patients with their results via phone call, including translation as needed
Administrative Support
  • Support doctor and assistant credentialing processes
  • Ensure all patient demographics and appointment details are accurately documented in the EHR
  • Maintain thorough records of patient interactions, appointment changes, and other relevant data
  • Assist with other administrative tasks to ensure efficient clinic operations
Qualifications
  • Communication: Excellent verbal and written communication skills for interacting with patients, team members, and providers
  • Spanish: Fluency in Spanish is required
  • Organization: Strong attention to detail, time management, and the ability to manage multiple schedules and priorities
  • Problem-Solving: Proactive in identifying scheduling issues and providing real-time solutions in a fast-paced environment

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