Customer Care Specialist

7 days ago

Lincoln, RI, United States PSG Global Solutions Full time
Customer Care Specialist

One of the largest staffing organizations in the United States, provides temporary, temporary-to-hire and permanent placement services each week to over 100,000 people through its network of more than 900 branches and on-site locations.

Job Description

Duties:

The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to Prescription Management, Online Photo, In-store Photo and refill reminder services.

This position also supports programs to increase revenue, generate sales and conserve existing assets.

Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holidays.

Respond and research requests from customers via telephone and email.

Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history.

Provide assistance with web site navigation and placing web orders.

Provide company and product information.

Follow defined policies and procedures to provide a consistent level of excellent customer service.

Make outbound calls to patients regarding maintenance medications.

Follow up with local store for patient to ensure script is ready as promised when necessary.

Execute specialty programs such as surveys, promotional sales, and store follow up calls.

Able to efficiently access multiple electronic systems.

Qualifications

Requirements:

A minimum of 1 year in a customer service role or related experience;

Medical background, retail and call center experience preferred

Minimum High School Diploma or GED; College degree or certificate preferred

Additional Information

All your information will be kept confidential according to EEO guidelines. IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL ASAP I want to know more about your preferences. If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you

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