Customer Support Representative

ZOLL Medical Corporation is dedicated to improving patient outcomes through innovative technologies. We value diversity and strive to create an inclusive workplace. As an Equal Opportunity Employer, we welcome applicants from all backgrounds.

The Customer Support Representative I is responsible for being 100% available to answer and respond to a high volume of inbound phone calls through the ZOLL Customer Support 800 number. This role involves processing orders by phone, fax, and email via the ORACLE database, and providing customers with detailed, accurate information on the status of purchase orders, sales orders, returns, credits, and shipping information.

Essential Functions:

• Promptly answer a high volume of phone calls regarding order placement, shipping/tracking information, returns, and credits.
• Process a high volume of accessory orders via phone, fax, mail, and email.
• Provide accurate, professional, and responsive customer support to customers and all personnel within the organization.
• Qualify and execute credit, invoice-only, and return authorization requests.
• Provide verbal, faxed, and email order confirmations upon customer request.
• Educate and assist customers in navigating ZOLL's web store.
• Actively participate in team meetings.
• Perform other tasks as needed.

Skill Requirements:

• 1-2+ years of solid customer service background, preferably in a call center environment.
• Computer database knowledge and proficiency.
• Professional telephone manner and customer-focused approach.
• Attention to detail, minimizing customer-impacting errors.
• Ability to comprehend complex product configurations and handle multifunction tasks.
• Proven follow-up skills and effective oral and written communication abilities.

Other Requirements:

• Willingness to work extended hours as needed during fiscal month and quarter-end as defined by management.

Educational Requirements:

• High School Diploma or equivalent.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.