Learning Management Systems Administrator

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We are seeking a Learning Management Systems Administrator to support the Federal Trade Commission.

• LMS Operations and Maintenance:
  
  • Manage day?to?day operations, ensuring functionality, reliability, and accessibility for users.
  • Configure system settings, permissions, roles, and hierarchies to meet organizational needs.
  • Perform regular updates, patches, and upgrades to the LMS platform.
  • Serve as primary point of contact for LMS daily operations and end?user support.
  • Maintain and monitor system performance.
  • Partner with instructors and vendors to optimize LMS usage.
  • Identify process and quality improvements, providing feedback on usage, defects, and enhancements.
  • Monitor monthly releases for upcoming system changes and deployments.
    
• User Management:
  • Create, update, and deactivate user accounts.
  • Monitor and troubleshoot user access issues.
  • Provide guidance and technical support to end?users and course designers.
  • Generate and analyze user activity reports to identify engagement trends.
  • Create and manage user groups and learning cohorts.
  • Manage course enrollment and progress tracking.
    
• Course Management:
  • Publish and archive online or blended learning solutions.
  • Manage the course asset library and course information.
  • Create and manage the overall course structure and program setup.
  • Develop and update standardized tools and reporting for ongoing access to learning information.
  • Analyze reporting data and recommend strategic direction to the Chief Learning Officer and technical managers.
  • Build online assessments and evaluations in LMS for courses.
  • Manage relationships with third?party vendors and facilitate course linkage to FTCs LMS.
  • Assign and manage learning paths, certifications, and compliance training.
    
• Troubleshooting:
  • Assist users with logging in to the LMS and accessing courses.
  • Troubleshoot and resolve issues in system functionality.
  • Serve as point of escalation for support issues, including vendor support services.
  • Work with instructional technologists and designers to resolve technical issues related to course content.
    
• Reporting and Analytics:
  • Develop and generate custom reports on user progress, course completion, and compliance.
  • Provide data insights to support organizational learning strategies.
    
• Documentation and Training:
  • Develop and maintain SOPs and user guides for the LMS.
  • Conduct training sessions for users, administrators, and course creators.
  • Document system changes, configurations, and integrations for reference.
    
  
  

• Certification as a Cornerstone Administrator.
• Minimum of 3 years experience as a Cornerstone LMS administrator within the government sector.
• Technical skills including troubleshooting, directory, file structures, and systems.
• Ability to design and develop courses.
• Strong oral and written communication skills; ability to explain technical concepts in laymans terms.
• Customer service skills and responsive attitude.
• Collaborate with others at all organizational levels and vendors.
  

We offer outstanding benefits including health, life, disability, financial, and retirement benefits; paid leave; professional development; tuition assistance; and work?life programs.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

Applicants must be authorized to work in the U.S. and are eligible for the benefit programs described above.