Japanese Bilingual Customer Service Representative

2 weeks ago

Torrance, CA, United States Staffmark Group Full time
Overview

Job Title: Japanese Bilingual Customer Service Representative
Location: Torrance, CA (Hybrid, once a week onsite)
Hours: 9:00am - 5:30pm
Classification: Non-Exempt, Full-Time, Direct-Hire

A rapidly growing global company in the finance industry is seeking a Japanese bilingual Customer Service Representative (CSR) to join their expanding team. This position is ideal for someone who is eager to learn, grow, and build a long-term career in a professional and supportive environment. You'll receive comprehensive training, gain hands-on experience with global business operations, and have the opportunity to grow into more specialized or senior roles over time. The company values collaboration and flexibility - offering a hybrid work style (only one day per week onsite) to support both productivity and work-life balance.

Responsibilities
  • Provide exceptional customer service to business clients in both English and Japanese.
  • Assist managers with client communication, documentation, proposals, research, and vendor coordination.
  • Process account-related requests, such as adjustments, invoicing, and documentation.
  • Support client renewals, new account setups, and competitive bids in collaboration with the client support team.
  • Maintain accurate records and ensure timely completion of assigned tasks.
  • Participate in team meetings and training sessions to further develop industry knowledge and skills.
  • Contribute to a positive and collaborative team culture by being proactive and detail-oriented.
Qualifications
  • Bilingual in Japanese and English - business-level proficiency required.
  • Excellent communication and customer service skills.
  • Strong computer skills, including MS Office (Excel, Word, PowerPoint, Outlook).
  • Analytical and detail-oriented mindset.
Benefits
  • Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k
  • The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on factors including geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
  • The range listed is just one component of the total compensation package. We provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
EEO and Privacy

Staffmark is an equal employment opportunity employer. Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, disability, political affiliation, union membership, parental status, military or veteran status, or other non-merit based factors. Reasonable accommodations are available during the application, interviewing, and employment process. For privacy, refer to our Privacy Policy.

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