Data Product Manager, Analytics

Build a brilliant future with Hiscox

Position: Data Product Manager, Analytics

Location: Atlanta, GA

The Hiscox USA Data Value Stream creates various data products and intelligent automations to improve our company's operational efficiency, ensure quality reporting, and provide key insights that fuels Hiscox USA's ability to drive profitable growth. We utilize an agile, value-stream-based delivery model with numerous scrum teams aligned to business and/or architectural objectives. We are currently on a journey to complete our transition to modernized data & analytics platforms while continuing to meet our internal and external stakeholders' needs as the market and technology continues to evolve.

You'll be a Product Manager with experience engaging with stakeholders, engineers, and business intelligence teams to assist with identifying and defining curated data elements and visualizations to support all users with reporting needs in the enterprise. We are looking for someone who is business savvy and collaborative, someone who enjoys working with business sponsors, source system teams, analytics engineers, data engineers, and other stakeholders to plan and execute analysis activities to deliver valuable outcomes for the business.

You'll have 5-8 years' experience in the Property and Casualty (P&C) insurance industry. This role will be critical in the advancement of our analytics landscape which consists of curated tables in Databricks, a self-serve semantic model in Power BI, enterprise reporting in Power BI, and enabling business units with their own Power BI workspaces to support their non-enterprise level needs.

You'll have a dedicated scrum team with a mix of data engineers and quality engineers. You'll have the opportunity to work on a range of projects and value stream outcomes related to our portfolio of needs for analytics and insights that will drive our business towards more data driven decision making.

Our projects can be driven by process improvement, integration with third-party systems, and providing insights that support many of our company's strategic initiatives. The outputs of the projects can vary from large scale system delivery and upgrades to smaller, tactical solutions that open up business opportunities.

Requirements Gathering and Analysis:

• Build a strong understanding of end-to-end user journeys & processes, their supporting technologies & data outputs
• Accurately and efficiently elicit, challenge, and document scope, processes & requirements while bringing the end user/s along the change journey

• Produce high quality business and technical analysis deliverables, including but not limited to, user stories, functional and non-functional specifications, 'as is' and 'to be' process models
• Ensure traceability of requirements and user stories throughout the entire change lifecycle
• Apply product management best practices and insights that challenge the business to think about the "right" solution

Data Product Management:

• Own the plan, delivery, and communications of the 3-month (quarterly) roadmaps as new opportunities are assigned to our analytics teams.
• Develop, document and maintain business requirements for any analytics use case.
• Partner with stakeholders to review and update requirements to reflect contractual changes and market changes
• Collaborate with data engineers and source system teams to identify and/or implement new data points in our data warehouse that are required to meet the needs of any analytics use case.
• Validates data and signs off on new data elements added to the self-serve models within test environments to confirm application accuracy, functionality and EDM Standards are met
• Manages data related incidents and identifies, communicates, and resolves or escalates issues as needed. Data inquiries include questions related to data issues, availability of data, and potential alternatives to source data

Stakeholder Communication & Collaboration:

• Build relationships and trust with senior stakeholders, understanding goals, objectives and desired outcomes, and bringing them on the journey of engagement
• Maintain a close working relationship with partners in operations, technology, and the business.
• Meet with stakeholders across the US business unit and group analytics team to understand their data needs and pain points.
• Communicate technical concepts to non-technical audiences and vice versa

Our Must Haves:

• Minimum 5 years of experience operating as a Product Manager or Product Owner with P&C industry experience
• Business Analyst experience considered
• Familiarity with insurance policy administration systems, data warehouses, semantic models, and visualizations.
• Power BI experience preferred
• Proven experience of eliciting requirements, documenting and delivering high quality business analysis deliverables
• Ability to facilitate a team to consensus on scope, design decisions, and implementation decisions
• Strong analytical and problem-solving capabilities skills needed to triage data quality issues and perform complex data analysis
• Hands-on experience querying and analyzing large sets of data using SQL (data warehouses are Oracle, SSMS, and Databricks)
• Ability to work in a fast-paced environment, be creative, and be able to balance multiple priorities simultaneously
• Experience of translating business requirements into technical design, supported by development teams
• Experience documenting user journeys
• Experience documenting system workflows
• Experience using Business Analysis tools, techniques and methodologies in a mix of delivery frameworks including Agile
• Experience working with cross-functional agile teams and making prioritization and roadmap recommendations
• Ability to build strong working relationships across the business, technology and third-party software houses and/or technology providers
• Outstanding verbal and non-verbal communication skills
• Evidence of applying "soft" influencing, persuasion and consultancy skills that will influence scope & design, helping to ensure the project outcomes move the business forward towards the strategic ambition
• A passion for Change and the value Change brings to the business
• Highly results driven, with the energy and determination to succeed in a fast-paced environment where the speed of response is critical to success

Our Nice to Haves:

• SAFe POPM or CSPO
• Insurance industry experience
• Experience with Organizational Change Management (OCM)
• Experience with Objectives and Key Results (OKRs)
• Experience working as part of a globally distributed team

What We Offer:

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short-term disability and long-term disability coverage
• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees' mental health and wellbeing
• Recipient of 2024 Cigna's Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative and value-driven culture
• Modern and open office spaces, complimentary drinks

Salary Range: $100k 130k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Please note that this position is hybrid and requires two (2) days in our Atlanta (Sandy Springs/Dunwoody area) office weekly