Quality Assurance Manager

Company overview

thyssenkrupp is an international industrial and technology group with around 98,000 employees. In the fiscal year 2023/2024, the company generated sales of 35 billion in 47 countries. Its business activities are bundled in five segments: Automotive Technology, Decarbon Technologies, Materials Services, Steel Europe and Marine Systems. With extensive technology know-how, the businesses develop innovative solutions for the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future.

Company Presentation

thyssenkrupp Dynamic Components is one of the world's automotive industry leading partners for development and manufacturing of highly complex, state-of-the-art drivetrain technologies for both combustion engines and electric motors. Worldwide, 10 locations with 3,800 employees produce over 25 million drivetrain components per year. The product portfolio includes camshafts and cylinder head cover modules for the valve train as well as rotor shafts for battery electric vehicles.

Our electrical A/C compressor, designed for the natural refrigerant CO2, sets new standards in efficient and sustainable thermal management.

With precision and passion, we are enabling our customers in the automotive industry to achieve their emission and sustainability targets for more than 30 years.

• Summary - The Quality Assurance Manager is the strategic leader to define and implement Zero Defects strategies, aiming to minimize total failure costs, reduce customer complaints, and decrease blocked stock intake. This position is the primary interface with OEMs for quality-related issues, ensuring customer requirements are consistently met. Additionally, the role encompasses full accountability for supplier quality management, including supplier audits, performance monitoring, and driving continuous improvement initiatives across the supply base. It also involves leading and overseeing change management processes to ensure seamless implementation of product or process changes, mitigating risks, and maintaining high-quality standards throughout the organization.
• Perform duties and responsibilities of a Process Owner for Quality Assurance topics.
  
  • Definition and risk assessment of process flow
  • Implementation and technical validation of process content
  • Measurement of process effectiveness and continuous improvement
  • Motivation and satisfaction
    
• Development and monitoring of quality objectives complementary to company objectives and quality budgets and expenditures.
• Plan, initiate, support, monitor and manage customer / supplier; visits, audits, training, APQP, error proofing, launch readiness, PPAP, IMDS, change notices, deviations, complaints, corrective action plans, chargebacks and other quality related activities.
• Supports reporting activities for the following: Scrap & Rework Costs, Weekly Quality Report, QOS Monthly Report as well as other key performance indicators relevant for the department.
• Planning and rollout of zero defects strategies throughout the plant to achieve company goals: reduce customer complaints, total failure costs and blocked stock intake.
• Manages the Product and Process reliability team, being the point of escalation for supplier, internal and customer quality-related topics, change requests, quality planning and APQP activities.
• Coordinate Human Resource issues and activities with HR Management to meet our overall personnel requirements.
• Supervises employee activities by providing training, mentoring, coaching, establishing interpersonal relations to develop a positive human relations climate for good morale and teamwork and to ensure high efficiency in area of responsibility.
• As a member of the Management team, this individual coordinates and confers with all other staff members to establish and execute short - and long-term goals as defined in our business plan and achieve a high level of customer satisfaction to assure our long-term position in our marketplace.
• Maintains a safe working environment by complying with all safety and environmental policies in the workplace. Advocates for and promotes a safe work environment by reporting Near Misses and/or other safety and environmental hazards, wearing all required PPE and encouraging others to do the same.
• Has authority to stop processes to correct quality, safety or environmental problems, identify and place suspect product on quality hold, and to promptly notify Supervisory personnel when processes become noncompliant.
• Other duties as assigned.
  

Directly manages the Quality Assurance team, including Process & Product Reliability Engineering and Process Quality Engineering.

• Education: A Bachelor's Degree in Engineering or a related technical field with a minimum of 5 years of Quality experience. In lieu of degree, 7-10 years of work experience. Additionally, 2 years of supervisory experience required.
• Language: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, OEMs, or employees of organization.
• Technology: Microsoft Office Suite knowledge; SAP/ERP knowledge preferred. Working knowledge of IATF 16949, APQP-PPAP, FMEA, MSA, 8D, Statistics, GD&T and mechanical manufacturing processes.
• Travel: Occasional travel, up to 10% including international
  

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mid-Senior level
  

• Full-time
  

• Engineering, Manufacturing, and Quality Assurance
• Industries