Project Manager

Mid Or Senior Project Manager

Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients.

The Opportunity

We're looking for a Mid or Senior Project Manager to join our Project Management team of 5 PMs who orchestrate hyper-personalized email programs and digital campaigns for our major financial services client.

In this role, you'll be our clients' trusted point person, working with a multi-disciplined team to track and manage content and creative throughout the approval process to deployment and analysis. Your duties will include overseeing monthly content and creative, creating testing documentation, and assisting with email testing and Q/A. You will own and execute multiple work streams of the channel from start to finish.

Success in this role means having great relationships with our clients, being a savvy problem solver, having precise attention to detail, managing multiple deliverables, being well organized, and pushing our company and our client's company toward their revenue-driving goals.

What You'll Do

• Own multiple concurrent projects involving cross-functional teams with complex scopes. You'll run internal and external daily scrums and client status meetings, create timelines, maintain project plans, and proactively identify risks, dependencies, and blockers before they derail delivery.
• Scope and resource projects, working closely with your PM peers to run a smooth ship with the right cast of characters.
• Navigate between structure and speed: Fortune 500 clients have rigid processes, but the work moves fast. You'll apply the right methodology for each engagement rather than forcing a one-size-fits-all approach.
• Monitor project health and profitability: track time, burn rates, and budget adherence. Escalate overages and risks before they become problems.
• Track and manage content and creative through reviews, approval, and distribution of final assets, all with a killer attention-to-detail to deliver pixel perfect work, all of the time.

Who You Are

You're a super-organized problem solver, who motivates the whole team to make great things happen. You keep everyone honest and on-time, fostering an environment of accountability, learning, and teamwork. You can create structure and translate complexity into next steps, using data to inform your decisions. You see dependencies before they become blockers.

You're proactive, solutions-oriented, and relentlessly focused on the details that matter, but you never lose sight of the big picture or the client's goals.

Must-Have Experience

• 3+ years of project management experience in fast-paced, agile environments (agency, consulting, or digital marketing)
• Proven expertise in email marketing as a performance-driven channel. You understand lifecycle strategy, personalization, and how email drives revenue
• Hands-on experience with project portfolio management (PPM) tools and enterprise email service providers (ESPs)

Nice-to-Have Experience

• Financial services sector experience (banking, credit cards, investments)
• Salesforce Marketing Cloud certification
• Experience with Movable Ink (we can train on this)

What Success Looks Like in the First 90 Days

• You've built strong relationships with your team and key stakeholders across Strategy, Creative, and Technical teams
• Your clients trust you and you've proven yourself as their project lead
• You've nailed our internal and external processes and bring your own experience to the table to make us - and the work - smarter
• You're managing your own client projects, delivering on-time and on-budget

Our Commitment to DEIB

We strive to champion diversity, equity, inclusion, and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences, perspectives, and viewpoints of our people, partners, and communities we serve. We are committed to providing knowledge and career opportunities to the next generation of digital marketers while championing diversity and equality in the workplace. At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees.

We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, Hawaii, New York, New Jersey or Washington. The salary range for these residents is $65,000.00 to $100,000.00. Salary is based on several factors including but not limited to role, skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.

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