Customer Delivery Specialist, Sr
2 weeks ago
Hi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background. CSG Forte is looking to hire a Customer Delivery Specialist Sr who will use the CSG product portfolio to maximize the value of associated processes, best practices, and services to resolve our client's business and technical challenges. The Customer Delivery Specialist Sr plays a critical role in shaping the merchant and partner onboarding experience for our payment processing platform. This role is responsible for leading end-to-end onboarding for ISVs, ISOs, government entities, and enterprise merchants, ensuring a seamless transition from sales - contracting - solutioning - implementation - go-live. You will own the full onboarding lifecycle, aligning internal teams (Sales, Solution Engineering, Underwriting, Risk, Integrations, Product, and Support) to ensure a smooth, timely, and high-quality experience. This role will emphasize technical fluency, project leadership, strong communication, and predictable delivery.
We are looking for a Customer Delivery Specialist Sr who will:
- Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success.
- Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness.
- Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes.
- Build long-term trust and handoff customers to Customer Success once live.
- Occasional travel may be required.
- Actively participate in conference calls, training, business reviews as well as other activities with both internal and external clients to problem solve and implement solutions to ensure we meet and or exceed our client's expectations for service and support.
- Educate customers on the Forte and CSG Payments product suite, APIs, terminals, gateways, and platform functionality.
- Coordinate tickets to ensure timely resolution and customer satisfaction.
- Escalate tickets, as appropriate.
- Contribute to process improvements, playbooks, and team enablement; mentor peers on complex customer scenarios.
Is this opportunity right for you? We are looking for candidates who have:
- A bachelor's degree in business, finance, or a related field.
- 5-8+ years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles.
- Proven success managing
-
Sr. Regulatory Specialist
2 weeks ago
Philadelphia, PA, United States Katalyst Healthcares and Life Sciences Full timeJob Description: The Sr. Regulatory Specialist is responsible for supporting client product and product development and regulatory activities to commercialize new digital products, including AI technologies. In this role, the Sr. Regulatory Specialist will provide regulatory input on design and development activities to cross-functional teams, to ensure...
-
Sr. Facilities Specialist
6 days ago
Philadelphia, PA, United States Temple University Full timeTemple University's Facilities Department (Main campus) is searching for a Senior Facilities Specialist! Become a part of the Temple family and you will have access to the following: Full medical, dental, vision coverage Paid time off 12 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous...
-
Sr. Facilities Specialist
5 days ago
Philadelphia, PA, United States Temple University Full timeTemple University's Facilities Department (Main campus) is searching for a Senior Facilities Specialist! Become a part of the Temple family and you will have access to the following: Full medical, dental, vision coverage Paid time off 12 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous...
-
Store Customer Service Specialist
1 day ago
Philadelphia, PA, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
1 week ago
Philadelphia, PA, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
1 week ago
Philadelphia, PA, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
1 week ago
Philadelphia, PA, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
1 week ago
Philadelphia, PA, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
1 week ago
Philadelphia, PA, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
-
Store Customer Service Specialist
7 hours ago
Philadelphia, PA, United States Sherwin-Williams Full timeCustomer Service Specialist This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any...
