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Guest Services Associate

3 weeks ago

Irvine, CA, United States Irvine Full time
Guest Services Associate - Irvine Spectrum - Retail ($20.50)

The Guest Services Associate is responsible to provide world class Guest Service by assisting Guests including: welcoming Guests, providing information and directions, resolving challenges, restaurant reservations, providing wheelchair and stroller loaners, sales of gift cards and Disneyland Resort tickets, special events and community assistance. The Irvine Spectrum Center ("ISC"), Associate will also be responsible for Attractions Operation which includes: selling Attractions tickets and operating the Attractions by adhering to Operating Guidelines and focusing on safety, courtesy and efficiency.

Job Duties:
  • Welcome all Guests with a smile.
  • Provide world class Guest Service in person and on the phone.
  • Maintain ongoing knowledge of property and its stores, restaurants, and events.
  • Ensure proper cash handling and gift card procedures are followed.
  • Remain compliant with Operating Guidelines including uniform/grooming standards.
  • Demonstrate exceptional safety standards when driving Guests (FI/ISC) and/or operating Attractions (ISC).
  • Adhere to Operating Guidelines when operating Attractions while focusing on safety, courtesy and efficiency (ISC).
  • Perform other duties or projects as assigned or requested
Minimum Qualifications / Other Expectations:
  • Minimum high school degree or general education diploma (GED).
  • Cash Handling and/or Guest interaction experienced preferred
  • Minimum one-year experience in a customer service role
  • (ISC) Attractions experience preferred
  • CPR (highly desired)
  • Ability to climb ladders and move ramps when operating Attractions (ISC only)

Start Rate: $20.50/hr

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations. Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks and open space. We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities. Apply today to join our employee community.