Customer Service Representative

West Palm Beach, FL, US, 33407 Coastal

Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard hardscape, Echelon Masonry, MoistureShield composite decking, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, Lawn & Garden mulches and landscape features, and Techniseal sands and sealant technologies.

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

Assist customer with product questions, ordering, order tracking, complaints and problems

Enter orders into system for billing and delivery

Prepare quotes and coordinates mailings of literature and samples

Coordinate delivery schedules with dispatch

Keep merchandise and sales brochures stocked on shelves

Retrieve needed information for credit department

Issue credits or debits accurately when applicable

Answering incoming calls and managing voice mails

Taking sales orders from sales representatives and customers by phone, radio, email and text message

Assisting walk-in counter customers

Receiving cash payments and running credit card approvals and check approvals

Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes

Printing and distributing e-mailed customer purchase orders

Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Experience within the Paver or Masonry business a plus, but not mandatory

High school diploma / equivalent or a comparable combination of education, experience or training in related field

Proficient in Microsoft Office Suite

Good with basic math

Good organizational and problem solving skills

Experience with multi-line phone system

Attention to detail

Strong phone and verbal communication skills along with active listening

Ability to multi-task

Ability to sit for extended periods of time

Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard

Bending and some lifting

Extensive writing

Extensive phone and radio use

Tasks can be very repetitive

Able to provide assistance to others in moving heavier or bulkier objects

Slight lifting of ship tickets and overnight packages

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.