Liability Risk Management Analyst
2 days ago
Location : City Hall 300 Monroe Ave NW Grand Rapids, MI
Job Type: Permanent
Job Number: 542 - 1225
Department: Human Resources
Opening Date: 12/04/2025
Closing Date: 12/18/2025 11:59 PM Eastern
Nature of Work
GENERAL SUMMARY
The purpose of this job is to identify and assess risks associated with human, physical, and financial assets. Develops strategies and implements and administers programs to prevent, control, and/or transfer liability risks. Administers, adjusts, records, and reports claims in collaboration with the Office of the City Attorney and MMRMA. Represents the Risk Management Department at biweekly City Commission meetings advising Commission members and citizens regarding our claim settlement reasoning.
Essential Duties & Responsibilities
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Performs claims administration, investigation and settlement; produces an approval or denial letter to communicate decision to claimants; closes out claim in risk information management system
- Assists in the implementation of departmental policies, initiatives and budgetary matters; meets with division managers and other staff; provides follow through action on initiatives; serves as liaison with assigned programs and agencies
- Provides analyses of budget and policy issues and explanatory materials; assists in presenting matters to the City Commission
- Identifies hazardous City property and Workplace Safety situations; assists in developing standards, guidelines and procedures for minimizing the city's exposure to losses
- Conducts interdepartmental liability education and outreach
- Responds and resolves claims or inquiries and complaints from citizens; responds to media inquiries; prepares statements and informational materials for the media
- Performs LEAN process improvement functions and restitution recovery process management
- Represents the department in meetings with various individuals and groups including citizens, commission members, other governmental officials and representatives from various organizations and associations
- Prepares a variety of correspondence with policyholders, claimants and witnesses; works with internal staff related to the filing, settlement, litigation and administration of such claims and reports
- Bachelor's degree in business administration, public administration, risk management and insurance, actuarial science, or a related field
- At least two (2) to four (4) years of claims adjusting and loss control experience in public sector management, preferably in local government
- Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
We offer:
- Medical, Dental, and Vision starting on Day 1
- 6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
- Employee & Employer contributions to Retiree Health Savings Account
- Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
- Twelve Paid Holidays
- Paid Vacation and Sick Time
- Paid parking (if applicable)
- Employee Home Ownership Incentive
- Tuition Reimbursement and professional development opportunities
- Paid Parental Leave
- Employee Assistance Program with free mental health counseling
- Comprehensive Wellness program with a health and wellness incentive
- Employee Discounts and Perks
Should an applicant need any disability related accommodation or other consideration in the application or selection process, please notify the human resources department upon submittal of the application.
The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Please Note:
This position is subject to the provisions of the applicable collective bargaining agreement and all relevant civil service rules.
For additional information, links to union agreement and Civil Service Rules are provided below.
01
Do you possess a bachelor's degree in business administration, public administration, risk management and insurance, actuarial science, or a related field?
- Yes
- No
02
If your degree is in a related field, please list the field and specific degree. If not applicable, write NA.
03
Do you have at least 2 years of related work experience in public or business administration with work skills related to insurance liability and/or risk management?
- Yes
- No
04
Do you have public sector, municipal or local government work experience?
- Yes
- No
05
Do you have work experience researching, investigating, and resolving insurance related claims based on policy or coverage programs?
- Yes
- No
06
Do you have experience developing, reviewing, and reporting performance metrics?
- Yes
- No
07
Please describe your experience developing, reviewing, and reporting performance metrics. If no such experience, write N/A.
08
Do you possess any licenses or certifications such as certification of ARM, Associate in Risk Management; AIC; Associate in Claims, or CWCP; Certified Workers Compensation Professional? If you do not have any write N/A.
Required Question
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