Director of Operations
7 days ago
Director of Operations
Location: Cary, NC (Headquarters)
About the Role
We are seeking an experienced and strategic Director of Operations to lead and scale our operations across multiple business units, including retail, e-commerce, purchasing, and maintenance. This executive will play a pivotal role in shaping the company's growth, ensuring operational excellence, and fostering a culture of accountability, teamwork, and customer service.
Key Responsibilities
- Lead and mentor department heads across Multiple departments.
- Foster a high-performance culture emphasizing accountability, teamwork, and professional development.
- Ensure strong leadership at every level of the organization.
- Oversee hiring, onboarding, training, coaching, performance evaluations, and when necessary, terminations across departments.
- Partner with the CFO on HR policy, compliance, and employee relations.
- Champion employee engagement, retention strategies, and workforce development initiatives.
- Drive operational efficiencies, process improvements, and cost management across all business units.
- Translate organizational goals into actionable plans with measurable KPIs.
- Align operations with long-term growth and profitability objectives.
- Ensure consistent delivery of a best-in-class customer experience.
- Standardize processes across locations to maintain brand and service quality.
- Oversee systems for monitoring quality, service, and customer feedback.
- Partner with CFO and Marketing to ensure operations align with company vision.
- Work with Finance on budget management, forecasting, and resource planning.
- Support marketing and product development efforts by ensuring operational readiness.
- Identify and implement opportunities to expand business units and optimize logistics.
- Leverage data and industry trends to improve profitability and scalability.
- Contribute as a thought partner to the CFO on growth strategy and innovation.
- Bachelor's degree in Business Administration, Operations, HR Management, or related field.
- Progressive leadership experience in multi-unit retail, food service, hospitality, or manufacturing operations.
- Demonstrated success in managing teams of 50+ employees across multiple sites.
- Strong background in P&L management, budgeting, and financial accountability.
- Proven ability to hire, train, evaluate, and, when needed, make termination decisions while ensuring compliance with employment laws.
- Knowledge of HR best practices, employee relations, and labor compliance.
- Skilled in building and leading a high-performing, multi-generational workforce.
- Expertise in process improvement, systems implementation, and operational scaling.
- Strong project management skills; ability to execute complex initiatives on time and within budget.
- Knowledge of supply chain, procurement, and logistics management.
- Data-driven decision-making with experience setting KPIs and performance metrics.
- Ability to translate vision into execution and balance short-term operations with long-term strategy.
- Strong executive presence with excellent verbal and written communication skills.
- Proven ability to partner effectively with C-suite leadership and cross-functional teams.
- Comfortable representing the company externally with clients, vendors, and partners.
- Entrepreneurial mindset with a hands-on, problem-solving approach.
- High integrity, professionalism, and adaptability.
- Passion for building teams and creating memorable customer experiences.
- Annual Bonus
- Life & AD&D Insurance, Short-Term Disability, Dental, and Vision fully provided.
- Health insurance access with company-paid membership fee; employees select and fund their preferred plan.
We are an award-winning, high-growth company with a production facility and multiple retail stores. Our headquarters are based in Cary, NC, with four retail locations across the Raleigh-Durham Triangle, a manufacturing facility in Morrisville, NC, and a catering department delivering service through portable carts and transport vans.
-
School Director
2 days ago
Cary, NC, United States The Goddard School of Morrisville, NC Full timeBenefits: Professional development Affiliation with leaders in the early childhood education industry 401(k) Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Join the dynamic team at The Goddard School of Morrisville, NC as our School Director!...
-
School Director
6 days ago
Cary, NC, United States The Goddard School of Morrisville, NC Full timeBenefits: Professional development Affiliation with leaders in the early childhood education industry 401(k) Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Join the dynamic team at The Goddard School of Morrisville, NC as our School Director!...
-
School Director
6 days ago
Cary, NC, United States The Goddard School of Morrisville, NC Full timeBenefits: Professional development Affiliation with leaders in the early childhood education industry 401(k) Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Join the dynamic team at The Goddard School of Morrisville, NC as our School Director!...
-
School Director
2 weeks ago
Cary, NC, United States The Goddard School of Morrisville, NC Full timeBenefits: Professional development Affiliation with leaders in the early childhood education industry 401(k) Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Join the dynamic team at The Goddard School of Morrisville, NC as our School Director!...
-
School Director
2 weeks ago
Cary, NC, United States The Goddard School of Morrisville, NC Full timeBenefits: Professional development Affiliation with leaders in the early childhood education industry 401(k) Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Join the dynamic team at The Goddard School of Morrisville, NC as our School Director!...
-
Director of Memory Care
2 weeks ago
Cary, NC, United States TerraBella Senior Living Full timeTerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living,...
-
Director of Memory Care
2 weeks ago
Cary, NC, United States Heartfields At Cary Full timeTerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living,...
-
Director of Memory Care
2 weeks ago
Cary, NC, United States TerraBella Senior Living Full timeTerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living,...
-
Medical Director
2 weeks ago
Cary, NC, United States Theoria Medical Full timePosition Type: Part-time, exempt Job Location: In person Company Overview Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients across the care continuum with an emphasis on post-acute care and primary care. Theoria serves facilities across the United States with a multitude of services to improve the quality...
-
Operations Technician
2 weeks ago
Cary, NC, United States Cary Academy Full timeSCOPE Cleans and sanitizes buildings, furnishings, equipment, and vehicles. Provides event setup and breakdown support for both internal and external campus activities and events. Assists with other campus operations needs as assigned. Supports the Campus Operations Division in ensuring that all campus facilities are maintained in a safe and clean condition...
