Donations Processor and Van Driver

Donations Processor and Van Driver

Boston, MA (http://maps.google.com/maps?q=Boston+MA+USA+02116) • Guest Services

Job Type

Full-time

Description

FLSA Status:Non-exempt

Hourly Range: Low $19.77 per hour High $21.74 per hour

Schedule:Sunday–Thursday, 6:30 AM – 2:30 PM

Job Summary:This position is essential to the daily programming and operations of the Clothing Program at St. Francis House, which provides clothing to 60-90 shelter guests per day. Responsibilities include providing customer service as first point of contact in clothing distribution to guests, completing pick-ups and assisting in the sorting and processing of incoming clothing, and other donations. This position works in collaboration with other Donations Processor/Van Drivers and Guest Services staff to provide a compassionate and dignified refuge service to our guests as they work towards stabilization of housing, income, and behavioral health.

Essential Duties/Responsibilities:

• Receives, sorts, prepares and distributes SFH clothing donations.

• Notifies Clothing Supervisor regarding inventory of clothing - whether high or low – and offers input on emergency clothing needs.

• Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs.

• Communicates with Clothing Supervisor about the quality of incoming donations and non-usable items.

• Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet.

• Maintains general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed),

• Fulfills van driver duties in conjunction with Clothing team which include:

• Timely pick up of donations as well as loading/unloading products into and out of the van.

• Monitoring the vehicle condition and notify supervisor of concerns.

• Strict adherence to all city, local, state and federal regulations regarding operation of a vehicle.

• Works collaboratively with SFH Volunteers.

• Performs other duties as assigned.

• Adheres to agency code of conduct.

Requirements

Required Skills & Abilities:

• Must have a valid driver’s license and willingness to drive agency van for donation pick up and drop off

• Patience, compassion, and a desire to work with the homeless population in a fast paced and low threshold environment.

• Proficiency in English; Spanish or Haitian Creole a plus.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills with attention to detail.

• Ability to function well in a fast-pace and stressful environment.

• Strong analytical and problem-solving skills.

Education & Experiences :

• High School Diploma or Equivalency required.

• Further education in human services related field a plus.

• Experience providing customer service to vulnerable populations.

• Experience with HMIS (Clarity) database a plus.

• Experience with de-escalation techniques or crisis intervention a plus.

• Active Driver's license in good standing required.

• Retail experience, a plus.

• Experience with Microsoft Office applications (Excel, Word, Outlook) a plus.

• Lived experience with homelessness or recovery a plus.

SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.