Customer Service Agent

1 day ago

Maryland Heights, MO, United States DRiV Full time
Job Title: Customer Service Coordinator

Location: Maryland Heights St. Louis

Work Arrangement: ON-SITE

Tenneco is one of the world's leading designer, manufacturers, and marketers of automotive products for original equipment and aftermarket customers, with approximately 65,000 team members working at more than 200 sites worldwide. Through our four business groups, DRiV, Performance Solutions, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

This position will report within the DRiV business group. DRiV is Tenneco's aftermarket product solutions group, with a mission to deliver advancements that help people get the most out of every vehicle, every ride, every race, and every journey. We strive to consistently deliver top tier results behind branded product solutions for our community and shareholders.

Essential Duties and Responsibilities:
  • Receive inbound calls from our aftermarket customers throughout North America
  • Receive transferred calls from Order Entry Representatives
  • Provide superior service to our customers by checking product availability, entering emergency orders and return goods authorizations.
  • Provide backorder maintenance.
  • Advise shipping status/delivery.
  • Track and expedite customer shipments.
  • Utilize the internet to determine shipping costs and shipment tracking information.
  • Explain marketing programs/policies.
  • Document customer discrepancies and problems.
  • Utilization of customer portals (maintenance and cross reference of information between customer portal and F-M system)
  • Manage assigned account responsibility and provide backup support for other departmental accounts through cross-training.
  • Other duties may be assigned by the manager/management team of the Customer Service Department
Minimum Requirements:

Education:
  • High School diploma or equivalent; An associate degree in a business field is strongly preferred.
Experience:
  • Must have excellent communication and telephone skills.
  • Must have experience in data entry and have good typing skills.
  • 3-5 years of customer service/phone experience is preferred.
Skills:
  • Knowledge of SAP computer systems and EDI is preferred.
  • Strong knowledge of Microsoft Office


An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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