Claims Examiner Trainee

2 weeks ago

Helena, MT, United States Montana State Fund Full time
Job Description

This post will remain open until we have received a sufficient number of qualified applications. Applications will be reviewed on a rolling basis, with the first round of interviews scheduled to begin on February 17, 2026.

Apply today

About the job:

No one ever plans to get hurt on the job. But when an unfortunate incident occurs, Montana State Fund (MSF) is here to provide personalized assistance and care to help employees return to work and restore independence.

Our Claims Examiners are trusted guides through this process. They lead with empathy and clear communication, ensuring injured workers and policyholders feel supported every step of the way. Technical knowledge is important as it helps us deliver accurate benefits and navigate complex rules, but what truly sets our team apart is a commitment to people: listening, problem-solving, and building trust.

As a Claims Examiner Trainee, you'll start a meaningful career where your ability to connect with others matters most. You bring curiosity, resiliency, and a passion for helping people, and we'll provide comprehensive training on workers' compensation and claims handling.

Required Skills

What You'll Do:
  • Be a Guide: Respond to injured worker and policyholder questions, translating complex legal jargon into clear, simple language so everyone feels informed and supported throughout the life of a claim.
  • Investigate with Purpose: Look beyond paperwork and understand the story behind each injury to ensure fair, balanced outcomes for both injured workers and policyholders.
  • Collaborate for Recovery: Partner with medical providers, vocational experts, and legal counsel to proactively move claims toward a successful resolution, always keeping the human impact front and center.
  • Resource Stewardship: Manage benefits and claim reserves responsibly so the right support is available at the right time. Financial accuracy matters when people's lives are affected.
  • Continuous Growth: Engage in a structured learning environment, attending classes and working closely with a mentor to become an expert in Montana Workers' Compensation.
Who You Are:
  • Customer-Focused: You genuinely care about helping people and can maintain a calm, professional demeanor even in difficult conversations.
  • Resilient & Adaptable: You thrive in a fast-paced environment and view challenges as opportunities to learn and grow.
  • Curious & Analytical: You have a desire to understand the technical pieces like statutes, medical reports, and financial data, and you can apply that knowledge to real-world scenarios.
  • A Clear Communicator: Whether over the phone or in writing, you can deliver information accurately and with empathy.
Required Experience

What you will need (minimum qualifications):
  • High School Diploma or GED. Bachelor's degree preferred.
  • Must reside within the state of Montana (hybrid work options available).
  • Proficiency in Microsoft Office and the ability to learn claim-management software.
  • Excellent communication, a desire to help people, and a drive for continuous growth.
Job Location:

This position requires you to live and work in the State of Montana. Claims examiner trainees have a hybrid work environment. Occasional work in the Helena, Montana office may be required for training and events.

Working conditions:

Fast paced general office environment. Some stress may occur. Some travel expected for servicing policies and other business, traveling with team members, and for organization specific events. Requires sitting for extended periods of time, standing, visual acumen, manual dexterity, detailed verbal communications and fine finger manipulation for working with computer keyboards.

Compensation and Benefits: Starting salary for this (2C) non-exempt position begins at $50,700 - $63,300 per year.

Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:
  • Excellent health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
  • Flexible spending accounts for dependent care and medical expenses.
  • Public employees' retirement plan tax-deferred contributions with a generous employer match.
  • Optional 457(b) deferred compensation to further increase retirement savings.
  • Higher education reimbursement and other training and development programs.
  • Robust personal leave, paid holidays, and extended leave.

Learn more about working at MSF: click here

Are you interested in this opportunity? Apply today

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