Student Network Technician

About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The University of North Georgia is currently accepting applications for a Student Network Technician on the Dahlonega campus. This position is a member of the Network & Telecom team and assists with network incidents and requests related to structured cabling, network hardware, battery backups, network addresses, network connection problems, and network-centered system configuration issues. Position performs physical work including the installation of network equipment and low voltage cabling. This position may require occasional travel to remote campuses.

Responsibilities

• Deploying, monitoring, and maintaining wired and wireless networking for all infrastructure services, including but not limited to structured cabling, LAN, Wi-Fi, telephony, and UPS deployment.
• Responds to Tier I trouble tickets and escalate Tier II, III tickets to the appropriate staff. Ensures incidents and requests are captured in the ticketing system and provides excellent customer service through timely ticket closure and accurate documentation.
• Assists with the deployment of physical and virtual networking. Assist in network switch and router configuration, installation, backup, and maintenance, in collaboration with the networking staff. Proactive network analysis and troubleshooting to prevent and resolve user issues. Assists with network asset management and surplus activities.
• Performs and documents preventative maintenance activities in accordance with standard operating procedures. Assist in the maintenance of network diagrams,
  perform physical cable location for underground and inbuilding wiring, and perform installation of low voltage cabling according to university standards.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities

• Progress toward degree in computer science, cybersecurity, or information systems desired.
• Basic understanding of technology desired; no professional experience required.
• Strong oral and written communication skills; excellent interpersonal and teamwork skills.
• Ability to multi-task, manage workload, and meet deadlines.
• Ability to communicate with team members and users in an effective manner.
• Ability and willingness to stay abreast of and evaluate emerging technologies.
• Ability to travel between campuses.
• Must be able to lift heavy equipment and meet deadlines.

Required Qualifications

• Must be enrolled at the University of North Georgia in a minimum of six (6) credit hours to qualify as a student worker.

Required Documents to Attach

• Resume
• Cover letter

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Institutional Values

The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Equal Employment Opportunity

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will travel 1% - 24%
• This position does not require security clearance.

Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.

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