Airport Customer Service Agent

6 days ago

Norfolk, VA, United States Unifi Full time
Requirements and Description

Summary

Unifi Customer Service Agents are the first line of defense for our customers This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily

Responsibilities

  • Assists passengers with their baggage pick-up.
  • Assists passengers to resolve issues with their delayed, lost, or damaged items.
  • Utilizes computer software to track and catalog luggage.
  • Handles customer interaction with class in an efficient, effective, and professional manner.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
  • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Shifts are the following, 6AM to 1PM and 3pm to 9PM, must be available to work one of the following.
  • 2 Weekends out of the month Required.
Basic Qualifications
  • Must be a local (in-state) resident.
  • High School diploma or GED.
  • Valid In-State Driver's License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • Must be able to carry heavy items up and down jetway stairs.
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.


Benefits

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement

Please know that Frontier Schedule is a Changing by month schedule, Please be mindful that you may work the Morning Flight, Afternoon flights or Evening Flights. So Frontier Schedules are not a set in stone schedule. Make sure that if you have another job that you can work around your current schedule to accommodate this schedule

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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