Corporate (Mid-Market) Account Manager
2 days ago
ServiceTrade is a leading SaaS company transforming the fire protection, life safety, and mechanical industries. We're seeking a motivated and skilled Corporate Account Manager to join our growing team. As an Account Manager, you will be responsible for retention and the expansion of customers' investment in ServiceTrade apps and services. You are responsible for a portfolio of high-end customers in a geographic region. You will ensure that your customers understand the ServiceTrade customer journey, increase their business revenue through the investment and adoption of ServiceTrade's apps and services, and negotiate and secure ongoing renewals with us. You will conduct business reviews, establish growth plans, demonstrate solutions, and ensure that issues are addressed by appropriate departments within ServiceTrade. We provide a team environment and work in conjunction with other ServiceTrade departments, such as Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing.
Why ServiceTrade:
This is not your average sales role; it's a dynamic environment for strategic thinkers, experienced relationship builders, skilled negotiators, innovative planners, and creative problem solvers. You will be managing our high-value Corporate accounts, navigating complex client needs, and driving impactful solutions that shape the future of our industry.
What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.
About you:
You are an active listener and ask insightful questions to understand your customers and their businesses. You know how to research and engage with your accounts at multiple levels to understand how our solutions fit into their overall plan for success. You understand the value of having a methodology for understanding business levers and processes, you can make recommendations, take ownership of challenges, and deliver value to your clients. You are polished and professional in your interactions internally and externally.
The successful candidate will be intellectually curious and resourceful, an enthusiastic collaborator, an agile and consultative business partner, and a customer-first thinker. This role is ideal for someone who thrives under pressure, embraces challenges, and consistently achieves outstanding results through commitment, execution, and finesse.
Key Responsibilities and Activities:
Maximize Retention and Minimize Churn
- Engage key customer executives and users as the primary business point of contact with ServiceTrade customers
- Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application
- Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade
- Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams
- Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations
- Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base
- Negotiate and close complex renewal contracts that build in growth and additional investment where possible
- Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases
- Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training
- Master key skills and competencies that are required to perform this role at the highest level
- Prioritize activity through effective time management and scheduling of customer reviews and communications
- Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools
- B.A. or B.S. degree with 4+ years of Account Management or B2B sales experience
- Expertise in SaaS solutions
- Demonstrated history of success in obtaining and hitting sales/revenue quotas
- Possess corporate level presentation/reporting abilities
- Relationship development skills at all levels within a client organization
- Highly organized and ability to prioritize activity and work in a fast paced, team environment
- Selling experience and understanding of sales process required
- Professional oral, written, presentation, and interpersonal communication skills
- Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred
- Some travel experience and ability preferred (
-
Sr. Program Manager
2 days ago
Durham, NC, United States Wolfspeed Full timeAt Wolfspeed, we do amazing things in a human way. We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you...
-
Sr. Program Manager
2 days ago
Durham, NC, United States Wolfspeed Full timeAt Wolfspeed, we do amazing things in a human way. We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you...
-
Accountant for Niche Markets
2 weeks ago
Durham, NC, United States MCI Full timeAccountant Position MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Join our executive management team as an Accountant and play...
-
Accountant for Niche Markets
2 weeks ago
Durham, NC, United States MCI Full timeAccountant Position MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Join our executive management team as an Accountant and play...
-
Market Partnerships Manager
2 days ago
Durham, NC, United States Mindpath Health Full timeDescriptionAbout the Role Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. The Market Partner Manager (supporting North Carolina & South Carolina) is accountable for building and maintaining trust, as a reliable...
-
Market Partnerships Manager
6 days ago
Durham, NC, United States Mindpath Health Full timeDescriptionAbout the Role Mindpath Health exists to increase access to mental health care that helps people thrive. We do this by empowering our clinicians, investing in our people, and caring for the communities we serve. The Market Partner Manager (supporting North Carolina & South Carolina) is accountable for building and maintaining trust, as a reliable...
-
Client Accounting Manager
2 days ago
Durham, NC, United States Time Value Accounting & Advisory Services, LLC Full timeClient Accounting Manager 📍 Durham, NC Salary: $90,000-$105,000 + Bonus + Benefit Stable, Structured, and Client-Focused - Without the Burnout Culture Ready to lead client relationships, oversee meaningful work, and still have a life? We're hiring a Client Accounting Manager to oversee a portfolio of small business and nonprofit clients. You'll lead a...
-
Client Accounting Manager
4 days ago
Durham, NC, United States Time Value Accounting & Advisory Services, LLC Full timeClient Accounting Manager 📍 Durham, NC Salary: $90,000-$105,000 + Bonus + Benefit Stable, Structured, and Client-Focused - Without the Burnout Culture Ready to lead client relationships, oversee meaningful work, and still have a life? We're hiring a Client Accounting Manager to oversee a portfolio of small business and nonprofit clients. You'll lead a...
-
Client Accounting Manager
1 week ago
Durham, NC, United States Time Value Accounting & Advisory Services, LLC Full timeClient Accounting Manager 📍 Durham, NC Salary: $90,000-$105,000 + Bonus + Benefit Stable, Structured, and Client-Focused - Without the Burnout Culture Ready to lead client relationships, oversee meaningful work, and still have a life? We're hiring a Client Accounting Manager to oversee a portfolio of small business and nonprofit clients. You'll lead a...
-
Assistant Guest Service Manager
2 days ago
Durham, NC, United States The Fresh Market Full timeThe Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining The Fresh Market team Team Member discount of 30% Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages...
