Senior Client Service Professional

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Client Service Professional

About your role:

At Fiserv, we deliver mission-critical payments and financial technology solutions that power global commerce. The Service Management team ensures reliable, measurable service delivery and exceptional client experiences. As a Senior Client Service Professional, you will drive continuous improvement of healthcare service management practices, streamline statement and invoice printing operations, and help maintain high client satisfaction and operational resilience.

What you'll do:

• Lead end-to-end service management processes (incident, problem, change, request) to ensure high-quality delivery and client satisfaction.

• Collaborate with cross-functional teams to design and implement service improvement strategies, process documentation, and operational runbooks.

• Monitor and analyze service delivery performance and SLAs; produce KPI dashboards and reports to identify trends and improvement opportunities.

• Provide hands-on guidance and support to junior team members on ITSM best practices and tool usage.

• Handle escalated client issues, coordinate root cause analysis, and drive timely resolution and communication.

• Maintain strong client relationships, translate requirements into measurable service improvements, and ensure delivery meets client expectations.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in IT service management and IT operations.

• 2+ years of experience in ITIL framework implementation and lifecycle practices.

• 2+ years of experience in incident and problem management processes.

• 4+ years of experience in change and release management.

• 4+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Experience in ServiceNow platform configuration, administration, and integrations.

• Project Management Professional (PMP) or experience leading Agile/Scrum delivery for ITSM projects.

• Familiarity with cloud platforms (AWS, Azure) and ITOM/monitoring tools (Splunk, New Relic).

• Experience with automation/orchestration tools (Ansible, Terraform) and ITSM integrations.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires the use of a computer and audio equipment.

Travel:

• Approximately 5% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers' extra effort with points used for rewards.

• Eight Employee Resource Groups to foster a collaborative culture.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Medical, dental, vision, life, and disability insurance options available day one.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.