Personal Lines Insurance Account Manager
2 days ago
Hybrid | Winston-Salem, NC | Full-Time
Join a team with deep roots and strong values. Mountcastle Insurance, a trusted name in North Carolina since 1890, is seeking an Account Manager to help us continue delivering top-tier service to our insurance clients. If you're relationship-focused, detail-oriented, and ready to grow your insurance career, we’d love to meet you. This role offers a competitive base salary with unlimited commission potential—your earning power is in your hands.
What You’ll Do-
Serve as the main point of contact for clients—handling policy updates, quotes, claims assistance, and renewals.
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Educate and advise clients on coverage options that fit their needs and budgets.
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Onboard new clients from start to finish: gather data, quote, bind, and handle cancellations or transitions.
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Proactively review policies, recommend coverage changes, and round out accounts.
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Resolve service issues quickly and professionally, ensuring client satisfaction at every step.
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Maintain thorough records of all client interactions in our agency management system.
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2+ years of experience in a customer service role
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Strong communication skills—friendly, clear, and confident
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Organized, detail-focused, and able to juggle multiple tasks with ease
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Prior experience as a licensed insurance professional preferred
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Bonus opportunities
- Generous commission plan
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Hybrid work schedule
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Paid holidays, vacation, and personal time
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Health, Dental & Vision Insurance
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401(k) with company match
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Ongoing education & professional development
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