Information Technology
2 weeks ago
Summary:
The IT Technician specializes in supporting Apple devices (macOS and iOS) within an enterprise environment. This role focuses on providing technical assistance for MacBooks, iPhones, iPads, and related Apple services, while also supporting general desktop and end-user technologies. The ideal candidate is highly skilled in Apple device management, customer service, and troubleshooting in a fast-paced, service-oriented IT organization.
Key Responsibilities:
• Provide Tier 1 and Tier 2 support for macOS and iOS devices, including MacBooks, iPhones, and iPads.
• Administer and support Apple device management using Jamf Pro, including enrollment, configuration, patching, and scripting.
• Troubleshoot hardware and software issues on Apple devices, including OS updates, application errors, and connectivity problems.
• Support Apple ecosystem services such as Apple School Manager, iCloud, AirDrop, and Apple ID management.
• Assist with mobile device management (MDM) policies and compliance using Jamf Pro and Microsoft Intune.
• Respond to and resolve user inquiries via ServiceNow, remote tools, phone, or in-person support.
• Document support activities, resolutions, and escalation paths in accordance with ITIL practices.
• Collaborate with other IT teams to ensure seamless integration of Apple devices with enterprise systems (e.g., Active Directory, Exchange, VPN).
• Participate in device provisioning, onboarding/offboarding, and lifecycle management for Apple hardware.
Qualifications:
• Associate's degree in Computer Science, Information Technology, or related field; or equivalent professional experience.
• 2-4 years of experience in desktop support, with a strong emphasis on Apple device support.
• Excellent verbal and written communication skills with a focus on customer service.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Proficiency in:
? macOS and iOS troubleshooting and support
? Jamf Pro administration and scripting (Bash, Python)
? Apple School Manager and Apple Business Manager
? Microsoft Intune and MDM policy enforcement
? Networking fundamentals (TCP/IP, DNS, DHCP)
? Integration with enterprise systems (Active Directory, Exchange, VPN)
• Certifications such as Jamf Certified Associate, Apple Certified Support Professional (ACSP), or CompTIA A+ are highly desirable.
Preferred Attributes:
• Experience supporting Apple devices in a corporate or educational environment.
• Familiarity with automation, patch management, and security best practices for macOS and iOS.
• Strong analytical and problem-solving skills with a proactive approach to issue resolution.
Passion for Apple technologies and staying current with updates and best practices.configuration management software, desktop communications software, operating system software and internet directory services software
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
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