monday.com Service Specialist I

2 weeks ago

Chicago, IL, United States Axanexa LLC Full time

The Job Overview

AXANEXA is hiring a monday.com Service Specialist to join our team. This is an intermediate level position implementing workflows and automations in monday.com. As a monday.com Platinum Partner, AXANEXA helps customers get the most out of their monday.com experience by offering implementation, integration, and custom app development services.

monday.com is a global leading work management platform utilized by 150k+ businesses as a core tool. monday.com has developed an ecosystem for partners to create client specific custom app ranging from custom UI to full feature apps.

This is a full-time position featuring flexible hours, remote work, PTO, and benefits.

Responsibilities

Below are some of the responsibilities a monday.com Service Specialist is expected to take on in their position:

  • Build custom processes and workflows in monday.com
  • Document current and future process workflows
  • Document training materials for new monday.com workflows
  • Learn to integrate monday.com with other systems
  • Provide technical support to customers; client facing and engaging on demand
  • Work to ensure the solutions meet project needs

Job Qualifications and Skill Sets

Below are the qualifications that are expected of a monday.com Service Specialist:

  • At least 2 years monday.com experience is required with demonstrable product certification
  • 2-year associate in business related major, or correlative work experience, required. 4-year bachelor a plus.
  • Intermediate skill level of MS Suite / Google Suite.
  • Proficiency in English required. Additional languages a plus.
  • Demonstrates ability to understand business processes (e.g., CRM, HRM, PMO, Marketing Management).
  • Working understanding of Spreadsheets and Macros.
  • Good listening, analytical, problem-solving, and troubleshooting skills.
  • Professional communication skills: writing, speaking, and presentation.
  • Flowchart tool experience a plus.
  • Gaming mindset is a plus.
  • IFTTT experience is a plus.

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